Program Manager Project

Yvonne Pyles

973-***-**** ******.*****@*****.*** linkedin.com/in/Yvonne-Pyles/

PROGRAM MANAGER / PROJECT MANAGER

Progress-Focused Project Leadership

LEADERSHIP PROFILE: Fortune 500 Projects – GE, Verizon • Agile Framework Expert • Technology Expertise

Strategic and results-driven Program Manager / Senior Project Manager with deep expertise in wireless, 5G, cloud, and enterprise networking services. Trusted advisor to executive stakeholders, leading cross-functional teams through complex infrastructure deployments, technology rollouts, and service transformations. Known for a servant-leader approach, combining technical insight and operational focus to deliver scalable, future-ready network solutions in fast-paced environments.

Scrum Master and problem-solver with a strong track record of bridging cross-functional teams across Fortune 500 organizations. Skilled in driving complex initiatives to successful outcomes while aligning stakeholders around shared goals. Results-oriented team strategist with a proven track record in fostering trust, enhancing engagement, and developing high-performing teams within a dynamic, technology-focused environment. An exceptional communicator with a talent for simplifying complexity and translating strategy into clear, actionable steps.

EXECUTIVE STRENGTHS ENSURING SUCCESS

Agile Project Management Sprint Planning/Retrospectives Training, Coaching, & Mentoring Project Planning & Management Risk Analysis & Management Stakeholder Engagement & Negotiations Strategy & Change Management Relationship Building Qualitative & Quantitative Data Analysis Process Analysis & Improvement

PROFESSIONAL EXPERIENCE

Innova Solutions Basking Ridge, NJ 03/2025 – 07/2025

Program Manager V - Verizon Account

Partnered with executive stakeholders to shape and lead the Cross-Product Initiative, aligning vision with enterprise mobility. Championed Agile methodologies to accelerate product development from concept to launch, reducing time-to-market by 25%. Oversaw cross-functional teams through the full product lifecycle, achieving 99.9% QA compliance and supporting a 30% increase in user adoption within the first six months. Enhanced product competitiveness, contributing to a $8M revenue uplift within the first-year post-launch.

Orchestrated cross-functional delivery of Verizon’s Consent Management Platform under Cross-Product Initiatives, enabling scalable API monetization for third-party vendors. Provided enterprise solutions for identity, privacy, and fraud prevention to support compliance and enable new digital revenue channels.

Facilitated strategic stakeholder engagement with leading technology partners such as Lotus Flare, Aduna, Synch, Zumigo, and Twilio to ensure alignment on API integration, privacy compliance, and product delivery objectives.

Integrated Agile project management with technical expertise to drive end-to-end product development between the Technology Development team and Global Technology Solutions, ensuring alignment, velocity, and delivery of scalable enterprise solutions.

Managed the Verizon Home App roadmap, delivering targeted UX enhancements and overseeing the rollout of multiple Wi-Fi-enabled client portfolios. To increase user adoption and customer satisfaction, reinforcing Verizon’s presence in the connected home market.

Next Gen Philadelphia, PA 07/2022 – 12/2023

Technical Project Manager IV / Scrum Master – Comcast Account

Transitioned project management framework to Agile, revitalizing stalled initiatives and accelerating the data transformation process for Comcast’s 5G network. Led three cross-functional teams (up to 8 members each) focused on data transformation, API development, and vendor management. Facilitated cross-team and vendor collaboration, ensuring swift issue resolution and strategic alignment throughout the project lifecycle.

Spearheaded a $20 M Agileintegration initiative for the OSS Architecture organization, deploying scaled Agile practices that accelerated release cycles, improved crossteam collaboration, and strengthened overall system resilience.

Established and operationalized Scrum processes, including the development of JIRA dashboards, Confluence documentation, and other Agile tools to enhance team visibility, collaboration, and delivery efficiency.

Improved project progress tracking and team collaboration through the implementation of Agile frameworks and effective use of JIRA and Confluence. Optimized reporting and communication workflows, leading to a 20% increase in milestone delivery rates and enhanced on-time completion of key network deployment phases.

Achieved a 40% increase in developmental velocity, resulting in expedited feature delivery and higher stakeholder satisfaction.

Managed stakeholder communications, coordinating technical teams, vendors, and executive leadership to align project objectives with business goals. Proactively mitigated risks and ensured seamless integration of new technologies into existing telecommunications networks.

EXPERIS Basking Ridge, NJ 03/2020 – 06/2022

Project Manager / Agile Scrum Master – Verizon Account

Coordinated cross-functional teams successfully deliver and launch essential features within the My Verizon app, resulting in enhanced customer experience and increased operational efficiency. Directed the development of impactful capabilities, including language translation and billing enhancements. Effectively managed complex stakeholder requirements, addressed risks, and drove process improvements, consistently meeting stringent project deadlines. Led multiple teams to design and deliver key features for the My Verizon app, with an emphasis on optimizing customer experience and operational efficiency. Created high-impact features including language translation and oversaw billing improvement initiatives. Navigated complex stakeholder requirements, proactively addressed risks, and implemented process improvements against tight project deadlines.

Anticipated and addressed critical risks, maintaining project momentum and ensuring alignment with strategic objectives in high-pressure environments. Ensuring project success despite challenging conditions.

Defined and led strategy for feature development and rollout of key enhancements in the My Verizon app, including a language translation feature that expanded accessibility and improved user experience for non-English-speaking customers.

Accelerated delivery of the language translation feature, launching three months early through a phased release approach that aligned with strategic marketing goals and improved accessibility for a broader user base.

Championed transparent stakeholder communication, effectively managing expectations and aligning cross-functional teams to deliver high-quality products on schedule despite tight timelines and shifting priorities.

Conducted data-driven retrospectives, resulting in a 20% improvement in sprint efficiency by adjusting sprint cadence and streamlining JIRA workflows for better visibility and throughput.

Developed and implemented a feature roadmap for the My Verizon app, introducing updates that enabled users to purchase equipment, manage service plans, adjust preferences, and pay bills, resulting in increased customer self-service options.

EXPERIS Bedminster, NJ 08/2018 – 02/2020

Program Manager / Release Train Engineer - Verizon Account

Led various initiatives and managed product development programs, including Custom Fit, Billing Consistency, and Payment Capability. Performed Agile/Scrum Master responsibilities, created roadmaps, prepared user stories, and facilitated iteration planning and retrospectives. Communicated with management to identify and address issues. Provided consultative support by assessing and implementing systems solutions based on business requirements.

Defined and implemented systems standards and procedures through comprehensive product technical evaluations, ensuring consistency, scalability, and alignment with enterprise architecture goals.

Enhanced team productivity by 50% through the implementation of process improvements identified during retrospectives, which included optimizing integration tools and refining testing workflows.

EMPLOYMENT SOLUTIONS Parsippany, NJ 05/2015 – 09/2017

Technical Services Consultant – Solix Account

Performed detailed network configuration reviews to ensure alignment with federal E-Rate compliance requirements, supporting equitable broadband access across public institutions.

Streamlined product eligibility by creating SQL database to categorize public entities and validate their invoices against government requirements.

Enhanced product eligibility validation by developing a structured SQL database to classify public entities and validate invoices according to governmental compliance standards, thereby increasing accuracy and strengthening audit preparedness.

Conducted usability acceptance testing in enterprise and telecom network environments using JIRA, which led to reduced defect rates and shorter test cycles, supporting quality deployments and operational reliability.

EARLY CAREER

Product Realization Manager, AT&T Yoh IT Bedminster, NJ

Project Manager, AT&T Competent Resource Staffing Middletown, NJ

Program Manager L-3Communications, Mobile-Vision Inc. Boonton, NJ

Project Manager Lucent Technologies Whippany, NJ

Systems Support Manager 3Com Corporation Holmdel, NJ

Network Analyst General Electric Corporation Princeton, NJ

EDUCATION & CERTIFICATIONS

Bachelor of Science in Electrical Engineering Stevens Institute of Technology Hoboken, NJ

Certifications:

Certified Scrum Master Scrum Master Certified

Agile Product Owner Scrum Alliance

SAFe5 Agilist Scaled Agile

PMI-ACP (in progress) Project Management Institute

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