Customer Service High School
Resume:
Antoinette Majors
Milwaukee, WI
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Co Manager
Speedway, LLC. - Milwaukee, WI
January 2013 to May 2018
Resolved customer service issues promptly. Maintained work environment in clean and sanitary manner. Walked around facility frequently to check activities. Submitted orders for new inventory. Trained new employees on proper protocols and customer service standards. Performed nightly store and team performance audits. Coordinated with management regarding on-going issues. Oversaw the day-to-day processing of payroll for 10 employees, including review of timesheets and computing pay. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the store. Put out new stock and rotated existing products. Planned budgets and authorized payments and merchandise returns. Operated a cash register for cash, check and credit card transactions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays Assembly worker
Quad graphics West Allis, WI
August 2014 to August 2015
My duties were working on the assembly line when orders come out of the machine, and down the assembly line. Stacking them in the correct order and also stacking them on a pallet jack, wrapping them and putting them in the correct location. Shift Leader
Thorp McDonald's Thorp, WI
June 2004 to March 2013
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees. Wiped down tabletops, chairs and condiment containers. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Conducted inventory and restocked items throughout the day. Consistently provided friendly guest service and heartfelt hospitality. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity.
Education
High School Diploma in General Study
Thorp High School - Thorp, WI
2005 to 2007
Skills
Quick learner Organized multi-tasker Friendly and helpful Late-night shift availability Good with numbers and math Restaurant operations Cash handling and management Positive and friendly Retail merchandising experience Detail-oriented Team building expertise Researched sales leads Relationship building Customer service focus High energy
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