Information Technology Cyber Security
Resume:
MONICCA MANTHATA
Gender: female
Driver’s license: C1
ID Number: 910**********
Unit 47 Canyon Creek Summerfield Estate, Kosmosdal Centurion, Pretoria 015*-***-*** 8183/072-***-****
****************@*****.***
Summary
I am well-versed in a range of technologies and tools with 9+ years of working experience. My role as an IT Support Technician involves tasks such as troubleshooting hardware and software issues, configuring and maintaining network infrastructure, ensuring data security and privacy, and even providing user training and support. I am an analytical thinker whose main goal is to build a solid career in Information Technology.
Education
• Information Technology: System Support NQF Level 5
• Information Technology: Technical Support NQF level 4
• Advanced End User Computing NQF Level 3
• Certificate Cisco CCNA R & S 1- 4
• Certificate CompTIA A+, N+ and CIOS
• Microsoft Azure AI Engineer
• Microsoft Azure-900
• Fortinet NSE 1 & NSE 2
• Certified Network Security Specialist
• The Fundamentals of Digital Marketing certificate
• Certificate in Cyber Security NQF Level 5
Employment History
Sanlam (Houghton Office)
Junior Cyber Security Scrum Master
01-March-2024 to present
Sanlam (Centurion Office)
Field Service Engineer
01-Sept-2022 to 29-February-2024
• Responding to customer support requests via email, phone or tickets within SLA
• Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
• Setting up and configuring desktops, laptops, and printers
• Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
• Configuring and troubleshooting Anti-Virus software
• Assisting with data backups and recovery processes
• Managing Active Directory users and their passwords
• Assisting with Microsoft 365 Tenant Setup and enabling MFA
• Creating and maintaining job tickets in our CRM system
• Providing professional and courteous service to customers at all times
• Working collaboratively with the team to resolve customer issues Alteram
Field Service Engineer
01-Oct-2021 to 31-Aug-2022
At Alteram I learned to handle multiple offices on my own, at the Sassa Mopani district as the FSE I had 11 Sassa offices under my name. I also got a chance to learn about Encryption, I had to make sure all computers and laptops are encrypted and backup the bitlocker recovery keys. I made sure that the server room at every Sassa office at the Mopani district had a register so that each person who enters the room must sign time-in and time-out, I also made sure the server room is always locked. At Alteram I also became part of the Cyber Security Awareness Training, I spoke to the IT manager about how Sassa could be at risk of an attack, because of Sassa users having the lack of knowledge regarding the cyber threats. I was chosen to be part of the training for Sassa Limpopo and North West. I created a presentation by looking at the users every day work how they handle their passwords, how they would leave their laptops on going to the kitchen or bathroom etc. I also told Sassa users about the company policies and why it is important to comply. EOH
Field Service Engineer
01 July 2020 to 30-Sep-2021
EOH helped to enhance my IT Infrastructure Technical skills and I acquired a strong work ethic. I did the following duties; adding and removing devices from the domain, password reset for users on the domain. Troubleshooting, configuring workstations, maintaining and repairing hardware and software on workstations. Support of windows 7, 8 and 10 and outlook. I did troubleshoot of printer issues, support of network related issues on the router and workstations. I provided support for assigned site(s) out of scope computers by completing installations, performing maintenance and/or upgrades and back-ups of data from old machines and transferring to new machines.
ATIO Corporation
RF Drive Test Engineer/ Customer Complaints Network Technician November 2017 – December 2018
At Atio I learned to be self-driven and motivated to succeed because I was always on the road with no management to check on me if I am meeting my deadlines. I now have excellent analytical and communication skills because I communicated with different people when I visited the customer’s home to assist them with router and cell mobile network issues, and I am now familiar with a range of network monitoring skills. I now understand the RF theory and cellular theory because I gained a lot of experience using the RF testing equipment e.g. vector network analyzers and signal generators. Bytes System Integration
Junior Desktop Support Technician
April 2016 – January 2017
From the Junior Desktop Support Technician position, I acquired the skill of troubleshooting hardware and software related issues across a range of supported devices (desktops, laptops, mobile devices and printers). I also acquired customer support skills by communicating with Bytes Technology Group staff at the Midrand office park with empathy, I also learned to adapt quickly when I engaged with different people. To also be patient and listen effectively when working with customers. I now have a strong work ethic because I learned to focus and be persistence, and also punctual. I also learned to finish my tasks in a timely and effective manner according to the SLA and making recommendations to the team leader. I was working effectively as part of a team and seeking to support the team’s goals for each day.
Training History
Net Campus
January 2020 – March 2020
Microsoft Azure-900
Microsoft AI Engineer
Professional Skills
• Proficient in English.
• Excellent Server AD and Domain skills
• Good telephone etiquette.
• Excellent problem-solving skills
• Strong customer orientation and customer relations.
• Ability to build strong network relationships
• Ability to take responsibility and to work independently.
• Ability to collect and analyze information, problem solving and make good decisions.
• Excellent time management skills.
• Strong analytical skills and data management.
• Excellent communications skill.
• Experience in data collection in electronic system.
• Experience in Windows security.
• Knowledge and experience of Windows and Linux operating system.
• Understanding of IT and Information Security.
• Knowledge of IT Governance, Compliance and Quality improvements
• Experienced in Microsoft Office
REFERENCES
Maanda Matamela
Team Leader (Alteram)
Polokwane
******.********@*******.**.**
Julius Bhila
Team Leader (EOH)
Mpumalanga
******.*****@****.****
Thenjiwe Mdhluli
Senior FSE (Sanlam)
Centurion
********.*******@******.**.**
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