Customer Service Experience

LARESHA MARROW

678-***-**** **************@*****.*** Orlando, FL

PROFESSIONAL SUMMARY

Agile and energetic supervisor with proven record of impeccable service in hospitality and management.

Experience managing employees and helping them fulfill major projects, such as increasing workflow productivity and boosting customer experience.

Multi-faceted customer facing professional with expertise in:

Staff Management - Conflict Resolution - Team Leadership – Analytic and Reporting Expertise

Communication - Process Improvement - Cost Control - Customer Service – SaaS Experience

EXPERIENCE

Customer Service Representative (Full Time) Oct 2022-Present

Orlando, FL (CardWorks Card Services)

Dedicated Customer Service Agent with the organizational and customer relation skills to ensure a fluid and enjoyable customer experience. Adept at assisting customers and responding to queries, managing customer accounts and customer information, and processing orders and transactions. Specializes at maintaining and organizing customer documentation.

Act as a primary point-of-contact on the front lines for urgent resolution of common and novel problems.

Making outbound collection calls

Sending out collection notifications

Manage communication between internal departments and external stakeholders to avoid testing delays and/or service failures.

Interact with clients as needed to obtain client requests.

Provide answers to clients by identifying technical problems, researching answers, guiding members through corrective steps, and escalating queries to the appropriate team members when needed.

Processing collection payments through Agent Portal

Demonstrate a pleasant email presence through professional and courteous client interactions.

Proactively solve problems.

Lot Coordinator (Part Time) Nov 2021-Sept 2022

Orlando, FL (Managed Labor Solutions)

Front Desk Concierge (Part Time) Oct 2021-Mar 2022

Orlando, FL (First Service Residential)

Manager (Part Time) Aug 2021-Oct 2021

Orlando, FL (Olea Mediterranean Grill)

Taking care of ailing family member Mar 2021-Aug 2021

EXECUTIVE SHIFT MANAGER (Full Time) Oct 2019-Feb 2021

Valdosta, GA (Cookout Restaurants)

Line Cook (Full Time)

Atlanta, Ga (Whole Foods) Nov 2018-Oct 2019

Line Cook (Full Time)

Atlanta, Ga (Atwood’s Pizza) Mar 2017-Nov 2018

Line Cook (Part Time)

Atlanta, Ga (Buffalo Wild Wings) Apr 2016-Jan 2017

Line Cook (Full Time)

Atlanta, Ga (Bistro Niko) Jan 2015-May 2016

EDUCATION & CERTIFICATIONS

Bachelor’s Degree Culinary Management • Le Cordon Bleu College of Culinary Arts

Certified Professional Food Manager (NEHA)

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