Customer Service Representative

Elzena Allen

Hard Worker

Houston, TX *****

********@*****.***

+1-725-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

TELUS Digital-Las Vegas, NV

September 2024 to Present

Technical support for FedEx ship manager software remotely, assisting customers with managing there software and also troubleshooting if something is wrong. CSR - Customer Service Representative

HUMANA HEALTHCARE-Las Vegas, NV

July 2021 to September 2023

PHARMACEUTICAL OVERRIDES, BENEFITS INFORMATION, BILLING AND ENROLLMENT, MEDICAL CLAIMS. PROVING MEMBERS WITH BENEFITS INFORMATION, ASSISTING WITH MEDICAL CLAIMS HELPING MEMBERS GET CLARITY ON CHARGES, TAKING PAYMENTS, DOING OVERRIDES ON MEDICATIONS. Dispatcher/Customer Service

Lowe's Home Improvement-Las Vegas, NV

November 2019 to May 2021

Dispatcher for Lowe’s delivery.

Provide my drivers with accurate address and details needed for delivery. Customer complaints or requests.

Work from home.

AAA roadside assistance

SITEL-Las Vegas, NV

November 2017 to April 2019

ASSISTING MEMBERS WITH MEMBERSHIP'S INFORMATION, TAKING PAYMENTS AND PROVIDING EMERGENCY ROAD SIDE.

Education

COSMETOLOGY (High school diploma)

BARTOW COMMUNITY COLLEGE BARSTOW-Barstow, CA

HIGH SCHOOL DIPLOMA

CENTRAL HIGH SCHOOL BARSTOW-Barstow, CA

Skills

• Computer skills

• Unloading (1 year)

• Manufacturing

• Freight Experience

• Forklift (Less than 1 year)

• Customer service

• SAP

• Shipping (1 year)

• Property Management (2 years)

• Warehouse Associate (1 year)

• Microsoft Word (6 years)

• Community Relations (2 years)

• Assembly

• Warehouse Distribution Experience

• Loading (1 year)

• Microsoft Powerpoint (6 years)

• Picker Packer (1 year)

• RF Scanner

• Logistics

• Shipping Receiving (1 year)

• Order Picker

• Retail management

• Order Puller (1 year)

• Sales

• General Labor (1 year)

• Forklift

• Computer Skills

• Microsoft Office (6 years)

• Load & Unload

• Dispatching

• Communications

• Pallet Jack

• Merchandising

• Business Operations (2 years)

• Materials Handling

• Microsoft Word

• Administrative Experience (2 years)

• Reach Truck

• Administrative Skills (1 year)

• Freight

• Microsoft Outlook (6 years)

• Load & unload

• Microsoft Excel

Certifications and Licenses

Forklift Certified

September 2018 to July 2019

EJP certified.

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