Customer Service Associate

Lysbet Mariano New York, NY ***** **********@*****.*** 646-***-****

Customer Service Associate Staples-New York, NY July 2025 - August 2025 ● Warmly greet and assist customers as they enter the store

● Respond to customers inquiries about specific products or services

● Process exchanges and returns efficiently

● Collaborate with team members to maintain high standards of customer service, especially during busy hours Retail Sales Representative Nytris Inc-New York, NY February 2025 - March 2025 ● Greeting customers

● Answering customer inquiries regarding products, services, providing helpful responses to enhance satisfaction ● Remain knowledgeable on products offered and discuss available options

● Closing sales and processing transactions

Security Guard Issm protective services-Manhattan, NY August 2024 - December 2024 ● Regularly patrolling the property to discourage criminals and ensure the area is safe Monitoring surveillance equipment, CCTV cameras, and alarms s

● Reporting any suspicious incidents or occurrences to management provided apartment access to authorized resident and family member

● Be required to accept resident packages for safe keeping and return to residents upon their arrival Promptly answers incoming calls

Summer Camp Counselor Claremont Neighborhood Center-New York, NY July 2024 - August 2024 ● Supervised and ensured the safety of a group of XX campers during daily activities • Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork

● • Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork

● • Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary Security Guard Officer Sam Schwartz Pedestrian Traffic Management-New York, NY May 2024 - August 2024 ● Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary ● Identified potential security vulnerabilities or risks within the premises and recommended appropriate solutions or improvements

● Collaborated with colleagues to maintain a cohesive team environment focused on ensuring optimal security measures were implemented at all times

Barista Mezze Cafe and Bar-Jamaica, NY February 2024 - May 2024 ● Greeting customers, taking orders, and providing friendly service made and served beverages such as coffee, tea, and hot chocolate

● Responsible for taking customer orders and payments clean and sanitize work areas Customer Service Associate Walgreens-New York, NY July 2023 - August 2023 ● Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

● Checked expiration dates, Restocked shelves

Server Assistant City Cruises-New York, NY March 2023 -July 2023 ● Assisted servers in setting up and clearing tables, ensuring a clean and organized dining area

● Efficiently refilled water glasses and bread baskets for guests, maintaining a high level of customer satisfaction ● Followed all safety protocols when handling glassware, cutlery, and other restaurant equipment to prevent accidents or injuries

● Maintained a professional appearance at all times through proper grooming standards and wearing appropriate uniform attire

Cashier Wingstop-New York, NY July 2021 -September 2021 ● Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments ● Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries. ● Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Cashier and Customer Service 16 Handles Frozen Yogurt-New York, NY July 2019 - August 2019 Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales Assisted with inventory management by monitoring stock levels and notifying management when products needed to be replenished Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues Education Borough of Manhattan Community College

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