Customer Service Call Center

SABRINA CROCKETT

*****************@*****.*** • 516-***-**** • 121 farmedge rd, Back white door, Levittown, NY 11756

CALL CENTER REPRESENTATIVE

Summary: • Attended Hunter Business School since January 2023 for Medical Office Administration (MOA)

• Medical Billing And Coding

• EMR EHR -studied & very informative and knowledgeable course solely on the importance, the

convenience, & most of all the difference.

• CPT, ICD-10-PCS, ICD-10-CM, HCPCS experience coding using these books)

• HIPAA -all of the rights as a patient

• OCTOBER 2,2022 "Customer Service Fundamental's " certificate course completion from Coursera

program

• 12 years customer service, building a great rapport with clients so they trust & feel comfortable

working with our company

• 12 years phones, front desk, returning calls & emails, as well as booking appointments

• sales 5 years including telemarketing

• team player, friendly/easy to work with- however I do possess leadership skills & I am always looking

to learn more & perfect my skills, as well, be a great asset to the company

●I am a hard worker and make sure all of my work is complete. I am always early to arrive at work and dedicated to my job and duties.

PROFESSIONAL EXPERIENCE

The Woman's Health Pavilion, Levittown, NY US Apr 2024 to Apr 2025

Call Center Representative

• Assisted patients with booking appointments such as OB patients time sensitive testing and sonograms

• Assisted patients booking appointments for infections, surgical consultations, birth control,

consultations, scheduled bloodwork, testing such as hormonal, bloodwork STD testing

• Schedule insertions for IUDs and implants

• Scheduled post operative appointments

• Assisted patient with getting their medication refills, updating their pharmacies and having it sent over

• Scheduled appointments for hormone replacement therapy, such as pellet inserts

• Collected payments owed balances owed from the patients

• Verified insurance and updated patient's benefits charts

• Registered new patients creating their facesheets and made sure we were par with the patients insurance

• Communicated messages between patients and providers regarding pressing issues

• Managed all voicemails for 7 offices and returned all calls

• Called patients the day before appointments for confirmations

• Updated EHR chart notes noted by providers after every encounter

• Updated Excel spreadsheets with all incoming email inquiries, placed patients on the appropriate waitlist for surgical consultations with specific Drs and other procedures.

Stony, East Setauket, NY US Feb 2023 to Jan 2024

Call Center Customer Service Representative

• Direct calls to proper departments

• Create new patient facesheets

• Obtain and enter patient demographics

• Obtain the patient's current insurance

• Document any current symptoms the patient may be experiencing, document all notes for the doctor

• If the patient is experiencing active certain symptoms, send them to triage to speak with a nurse, and if they're

out of medication direct them to the RX line for refill assistance

• Schedule patient's Echoes, Cardiograms, Bubble Studies,Stress Test Lexi Scan, Myos, Treadmill,

Abdominal Ultrasound

• Must be able to quickly determine if it is emergency and take necessary action to get the patient the best care

• Must be able to think in the moment

• Customer service skills

Doctor's Review Service, Massapequa, NY US Jan 2019 to Dec 2022

Data Entry/Processor

• ICE, FMSCA, FAA, HHS, FRA, CPS, courts and probations as well as many more agencies.

• processed the chains of custody sent over from the lab, adding the drug levels

• Phones/emails/Scan/Customer Service

●• Requested Affidavits and prescription verifications

●Processed both Federal and non federal chains of custody and scanned them into appropriate file

●Sorted all the mail (chains of custodies) into Fredeal and non federal files and then processed them and documented any notes from the lab that had written on the form.

PROFESSIONAL CREDENTIALS

Studies - Hunter Business School

Entry in Medical Office Administrator (MOA) Medical Billing and Coding - Diploma

January 2023 to July 2023

Contact this candidate