Customer Care Pharmacy Technician

Summary

Seeking a position in customer care in retail, airline industries to provide customer facing service to meet company’s brand values with professionalism and positive attitude.

Work Experience

National Heritage Academies, Canton, Michigan

Para Professional Teacher – January 2020 to Present

• Working with students in groups and individually during lessons, assisting with lesson plans and materials, grading homework, and writing progress reports.

• Focused teaching for students needing help in K-8 grades

• Attend to students physical, personal, academic, and emotional needs.

• Caring, compassionate, and committed to each student's success.

Subway Restaurant, Ypsilanti, Michigan

Store Owner/Operator – May 2015 to July 2019

• Owner & Operator of a franchised Subway restaurant

• Interview, hire and train employees for essential functions of opening & closing procedures, inventory control, order food, food labeling for expiration, prepping and baking bread and train in use of POS terminal for ringing up sales

• Ensure store passed monthly Subway inspection and follow up on areas of concern

• Follow Subway standards for making a sandwich and training new employees with proper procedure to ensure meeting franchise standards

• ServeSafe certified

• Ensure restaurant met and local city and county health requirements

Kroger, Plymouth, Michigan

Pharmacy Technician – October 2014 to February 2015

• Fill customer orders for prescriptions

• Ring up sales

Ford Motor Company, Scientific Research Library, Dearborn

Assistant Librarian – August 1997 to December 1998

• Circulation functions – Discharging, charging, placing holds on books

• Acquisitions – physical processing, ordering of new books and SAE publications

• Cataloged reports and memorandums

• Database maintenance (SIRSI)

• Assisted researchers to use the online catalog and walkup stations for Ford shop manuals.

• Researched reference questions

University of Michigan – Dearborn, Mardigian Library

Assistant Librarian – November 1996 to August 1997

• Assist students with library research using Lexis-Nexis, NOTIS, LUIS and Innovative Interfaces Catalog

• Answer reference questions

• Individual Bibliographic instruction on local work stations and remote databases

Technical Services - September 1996 to August 1997

• Database maintenance on Innovative Interfaces

• Physical processing of materials in all formats

• Repair & conservation of print materials

• Withdrawals from OCLC

Circulation Desk – January 1995 to August 1996

• Circulate materials to patrons

• Answer informational and directional questions in person and over the phone

• Process library mail

EDUCATION

Wayne State University – Detroit, Michigan

Master's in Library & Information Science, August 1998

Concentration in Academic Library

GPA: 3.25/4.00

University of Pune, India

Bachelors Degree in Biology with Zoology Major - May 1992

References

Available upon request

Contact this candidate