Remote Customer Service( Call Center)
Resume:
Talmadge Hugee
Voorhees, NJ *****
*************@*****.***
Professional Summary
Seasoned professional with experience in benefit plan management, administration and design. Adept at quickly identifying and resolving complex benefit issues and ensuring compliance with all applicable regulations. Proven ability to develop cost-effective benefit solutions that meet the needs of employees while meeting budgetary requirements.
Experienced in developing and delivering benefit orientations and providing employee education. Work Experience
Medical Benefits Specialist
InspiriTec Inc-Philadelphia, PA
January 2021 to January 2021
I completed a medical benefits training session for 2 weeks as a potential representative
•
I later received my paycheck for the completed training.
•
Customer Service Representative
Arise Virtual Solutions
November 2012 to January 2014
Duties: As an Independent Contractor, I answered inbound calls for customer inquiries and order taking
•
I also informed customers of product availability.
•
Call Center Representative
Catalyst 360
November 2012 to November 2012
Duties: I assisted customers with medical billing claims and in choosing an appropriate membership plan for the
• customer.
Dish Washer
Bon Appe'tit
February 2012 to May 2012
Duties: I maintained a clean work station, removed light and heavy trash
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I also cleaned all pots and pans through machinery or by hand.
•
Mailroom Clerk
Horizon House Employment Services
July 2008 to August 2009
Duties: I delivered paper stock daily to each assigned floor and took inventory afterwards
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I assisted co-workers with signing for all stocked items
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I processed all incoming and outgoing mail
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I also pickedpicked orders manually.
•
Ticket Agent
Greyhound Lines
April 2004 to October 2005
Duties: I assisted passengers with travel information, processed ticket sales, and handled luggage claims.
•
Education
COMPUTER GRAPHICS (ASSOCIATE)
Camden County College-Blackwood, NJ
January 2001 to January 2001
Thompson Institute-Philadelphia, PA
Cherry Hill East High School-Cherry Hill, NJ
High school diploma or GED
Skills
• Customer Service Call Center Customer Care Customer Support Computer Graphics Graphic Design Web Design Adobe Photoshop Mac OS Adobe InDesign Adobe Creative Suite Adobe Illustrator HTML5
• English
• Customer service
Certifications and Licenses
Driver's License
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