Call Center Warehouse Associate
Resume:
Kimberly Kraft
Phoenix, AZ *****
***********@*****.***
Work Experience
Collections Representative
Gatestone & Co. Inc-Phoenix, AZ
March 2021 to Present
Work remote for past 4 years for in high volume call center negotiating payments for accounts between 31 days and 120 days pay due. Set up disputes for not received payments or fraud disputes. Update address and phone number on file. Excellent work ethic and ability to obtain monthly goals including compliance.
Debt Collector
CONVERGENT OUT SOURCING-Phoenix, AZ
September 2019 to March 2021
Third party Collections for 120days plus accounts negotiating payment arrangements. Warehouse Associate
Castle furniture rentals-Tempe, AZ
August 2009 to April 2019
Responsible for picking and packing orders for delivery and setup. Stage apartments for customer and when lease ends pickup and return to warehouse for detail cleaning of housewares and bedding. Help drivers occasionally or assist in office processing credit card payments, answering phones and schedule services.
Debt Collector
Viking south west-Phoenix, AZ
August 2002 to April 2003
Third party collections for credit card debt. Account maintenance and payment negotiation. Sales Associate
Dillards-Phoenix, AZ
April 2001 to September 2002
Open and close accounting for register money. Inventory and markdowns. Keeping area neat and clean with proper folding and displays of merchandise. Assist customers with purchases or refer to another store.
Telephone Service Representative
American Express co trs.-Phoenix, AZ
March 1983 to January 2000
Started in relay sept processing merchant request for approval. Worked lost/ stolen card unit. As a credit authorizer review accounts for credit approval at pint of sale based on charge activity and payment history. Work fraud accounts and credit analysis for department manager. Customer service account maintenance and disputes. Handled personal and corporate accounts. Education
Bachelor's degree in Psychology
Univ of Phoenix - Phoenix, AZ
September 2010 to August 2012
Associate's degree in Human Services management
Univ of Phoenix - Phoenix, AZ
September 2008 to August 2010
Skills
• Communication skills (10+ years)
• Sales
• Organizational skills
• Credit analysis (10+ years)
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