Service Representative Customer

Damien Woodruff

**** **** ****** ****, ***. R, Hueytown, AL 35023

Phone: 659-***-**** Email: *******@*****.***

Objective

A full or part-time position as a customer service representative.

Ability Summary

Experience interacting with customers to provide information in response to inquiries about products and services, and handling and resolving complaints. Establishes and maintains effective working relationships with customers, supervisors, and coworkers. Quick learner. Excellent computer skills.

Employment History

02/2021 –

03/2022

Customer Service Representative

Campaign Calling, Pelham, AL

Solicited cash or in-kind donations or sponsorships for police, firefighter, and veteran's organizations from individual, business, or government donors

Secured commitments of participation or donations from individuals or corporate donors

Obtained donor information such as name/organization, address, and payment method, and entered donation information into computer system

Identified and built relationships with potential donors

Explained the tax advantages of contributions to potential donors

Monitored progress of fundraising drives

07/2010 –

11/2017

Cable Installer

Southern Cable, Bessemer, AL

Assembled and installed communication equipment such as cable, internet, and telephone communication lines, wiring, switching equipment, wiring frames, and networks

Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, and other hand tools

Demonstrated equipment to customers and explained its use, responding to any inquiries or complaints

Tested repaired, newly installed, or updated equipment to ensure that it functioned properly and conformed to specifications, using test equipment and observation

Climbed poles and ladders and entered areas such as manholes and cable vaults to install, maintain, or inspect equipment

Requested support from technical service centers when on-site procedures failed to solve installation or maintenance problems

Ran wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses

Education History

Emergency Medical Technician

One (1) Year at College or a Technical or Vocational School

Virginia College, Homewood, AL

Computer-Aided Design and Drafting (CADD) Certificate

Ingram State Technical College, Deatsville, AL

General High School Curriculum

High School Diploma

Woodlawn High School, Birmingham, AL

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