Customer Service Sales Associate

Pardeep kaur

Toronto 437-***-**** ***************@*****.***

Professional Summary

Dedicated and customer-focused professional with over 5 years of combined experience in retail, pharmacy, gas station operations, and security services. Skilled in delivering excellent customer service, operating POS systems, managing inventory, and maintaining safe, organized environments. Recognized for reliability, teamwork, and the ability to adapt quickly to fast- paced workplaces. Committed to supporting company goals and creating positive customer experiences.

Core Skills

• Customer Service & Engagement

• Point-of-Sale (POS) Operation

• Cash Handling & Reconciliation

• Inventory Management & Stock Replenishment

• Health, Beauty & Wellness Product Knowledge

• Safety & Security Monitoring

• Upselling & Promotions

• Team Collaboration

• Incident Reporting & Access Control

Professional Experience

Sales Associate / Cashier

Dollarama – Toronto

• Provided excellent customer service by assisting shoppers with product inquiries and locating merchandise.

• Operated cash register for cash, debit, and credit transactions with accuracy.

• Restocked shelves, organized merchandise, and maintained store cleanliness.

• Ensured price tags and labels were accurate and up to date.

• Assisted with inventory counts and unloading deliveries.

• Supported team members in meeting daily sales and store operation goals.

• Followed company policies to minimize shrinkage and maintain a safe shopping environment.

Sales Associate – Health & Beauty

Rex-all Pharmacy – [winnipeg)

• Assisted customers in selecting health, beauty, and wellness products including skincare, body care, and over-the-counter items.

• Operated cash register and POS system for purchases, returns, and prescription pick-ups.

• Maintained store shelves by restocking, rotating products, and ensuring accurate pricing labels.

• Supported the pharmacy team by directing customers and handling basic inquiries.

• Processed lottery, tobacco, and gift card transactions in compliance with company policies.

• Ensured cleanliness and organization of sales floor, front counter, and stockroom.

• Handled customer concerns with professionalism and provided solutions to enhance satisfaction.

• Contributed to achieving daily sales and store performance goals through upselling and promotions.

Gas Station Attendant / Cashier

Domo, winnipeg,

• Operated cash register and POS system for fuel, convenience store items, and lottery/tobacco sales.

• Provided friendly customer service by assisting with purchases, answering questions, and resolving concerns.

• Monitored fuel pumps and maintained a safe, clean, and organized forecourt and store area.

• Restocked shelves, coolers, and displays to ensure product availability.

• Handled daily cash balancing, deposits, and reconciliation with accuracy.

• Followed safety and security protocols to prevent theft, fuel spills, and workplace hazards.

• Promoted store deals, upsold products, and assisted in achieving daily sales goals. Security Guard

Logixx,Toronto

• Monitored premises through regular patrols, CCTV surveillance, and access control

• Greeted and verified visitors, contractors, and staff to ensure authorized entry.

• Responded to alarms, emergencies, and incidents in a calm and professional manner.

• Prepared detailed daily activity logs and incident reports for management.

• Assisted in crowd control, conflict resolution, and maintaining a safe environment.

• Enforced company policies, health & safety regulations, and site security procedures.

• Provided excellent customer service while ensuring security standards were maintained.

• Worked independently and as part of a team to ensure the protection of people, property, and assets.

Security Guard – Credit Union Community Centre / Casino Winnipeg, MB Sep 2020 – Aug 2021

• Patrolled large public recreational and entertainment spaces, including casino and event facilities.

• Monitored surveillance cameras, responded to disturbances, and removed intoxicated or disruptive individuals.

• Worked closely with local law enforcement and emergency services during critical incidents.

• Logged shift activities, suspicious behaviour, and maintenance issues for facility management review.

Education

Sheridan College – Brampton, ON

General Business Studies 2019

High School Diploma – Commerce Stream 2016

Certifications & Training

Ontario Security Guard License – Valid

First Aid / CPR Level C – Current

WHMIS Certified

Customer Service Excellence Training

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