Customer Service Work-From-Home

PAMELA GEBHARDT

Tucson, AZ 520-***-**** ️ *********@*****.***

www.linkedin.com/in/pamela-gipe-gebhardt-446a572b6/ PROFESSIONAL SUMMARY

Experienced remote customer service specialist, educator, and digital communicator with a background spanning healthcare, financial consulting, and virtual client support. Adept at learning new platforms quickly, explaining complex topics clearly, and managing sensitive data with care. Seeking a flexible, remote position where strong people skills and detail-oriented focus can support AI systems, customer service functions, or digital communication teams.

CORE COMPETENCIES

• Remote Support & Communication: Virtual platforms, video conferencing, AI-chat testing, digital correspondence

• Customer Experience: Issue resolution, empathy, problem-solving, virtual service delivery

• Data & Documentation: Accurate digital entry, compliance standards, CRM navigation, HIPAA knowledge

• Training & Instruction: Clear explanations, user onboarding, policy presentation, client education

• Technology Use: Microsoft Office, Google Workspace, Zoom, Calendly, ManyChat, CRM tools RELEVANT EXPERIENCE

Customer Experience Associate

Alorica – Remote Jan 2022 – June 2023

• Delivered high-quality customer service via phone, chat, and email in a 100% virtual role

• Resolved issues and handled account management across multiple digital platforms

• Maintained precise case documentation, ensuring compliance and security Independent Consultant & Virtual Educator

GGVisions – Remote Jan 2024 – Present

• Conducted online retirement and financial wellness consultations

• Built digital engagement systems using AI chat tools (e.g., ManyChat)

• Managed sensitive data, facilitated Zoom sessions, and documented complex scenarios clearly Licensed Life & Health Insurance Agent

AO – Remote Aug 2023 – Dec 2023

• Held remote consultations to explain policies and guide clients through paperwork

• Navigated multiple CRM systems while maintaining accuracy and rapport

• Gained experience in user experience mapping and needs-based service Healthcare Leader & Educator

University Medical Center Various Roles

• Advanced from RN to leadership roles in ICU, oncology, PACU, and med-surg units

• Created patient education materials, led training for nurses, and maintained regulatory compliance

• Known for compassionate communication and high documentation standards EDUCATION

Master of Science, Administration & Education – University of Arizona, Tucson, AZ Bachelor of Science, Nursing – Westminster College, Salt Lake City, UT CERTIFICATIONS

• Licensed Life & Health Insurance Agent: AZ, NM, UT, WA, VA, TX

• Former Registered Nurse (RN) Multiple speciality certifications

• Extensive remote work proficiency

ADDITIONAL QUALIFICATIONS

• AI chatbot development (ManyChat), appointment automation (Calendly), and Zoom integration, with experience designing user-friendly, automated workflows for client engagement.

• Proficient in CRM systems, Google Workspace, Microsoft Teams, and social media platforms, leveraging these tools for efficient communication, project coordination, and lead generation.

• Extensive experience in remote work environments, with a strong ability to manage independent tasks while maintaining professionalism and quality in virtual settings.

• Effective communicator with a background in simplifying complex concepts, providing clear, accessible explanations and content feedback tailored to diverse audiences.

PAMELA GEBHARDT

520-***-**** Tucson, AZ *********@*****.***

PROFESSIONAL SUMMARY

Experienced customer service professional and educator with strong background in client consultation, training, and remote work environments. Proven ability to explain complex concepts clearly, manage digital documentation systems, and provide exceptional support across virtual platforms. Skilled in needs assessment, problem-solving, and maintaining detailed records while ensuring compliance and confidentiality. Seeking part- time, work-from-home position in customer service or AI training. CORE COMPETENCIES

• Customer Service & Support: Remote Client Interactions, Problem-Solving, Conflict Resolution, Virtual Communication

• Training & Education: Client Education, Staff Training, Complex Concept Explanation, Presentation Skills

• Technical Skills: Digital Documentation Systems, Microsoft Office Suite, Online Platform Navigation, Data Entry

• Communication: Virtual Meeting Facilitation, Multi-platform Engagement, Written and Verbal Communication

• Compliance & Ethics: Regulatory Compliance, HIPAA Knowledge, Confidentiality, Data Security PROFESSIONAL EXPERIENCE

Customer Experience Associate - Alorica, Tucson, AZ January 2022 - June 2023 • Managed remote client interactions and transactions in fully virtual environment • Provided excellent customer service while maintaining accurate digital records using various platforms • Resolved client issues effectively and conducted detailed case management and follow-up

Financial Services Consultant - GGVisions, LLC January 2024 - Present • Conduct virtual consultations and needs assessments with clients remotely • Educate clients on complex products through online presentations and digital communication • Process applications and maintain detailed documentation using digital systems Licensed Life/Health Insurance Agent - AO August 2023 - December 2023 • Provided client education on complex policy options through remote consultations • Conducted thorough needs assessments and prepared detailed applications and documentation

Healthcare Professional & Leader - University Medical Center Extensive Experience • Registered Nurse with progression through clinical and leadership roles in ICU, Med/Surg, PACU, Oncology • Developed and delivered training programs for staff and patient education • Managed compliance initiatives and created educational materials for diverse audiences

EDUCATION

Master of Science: Administration and Education - University of Arizona, Tucson, AZ Bachelor of Science: Nursing - Westminster College, Salt Lake City, UT LICENSING & CERTIFICATIONS

Licensed Life and Health Insurance Agent - Arizona, New Mexico, Utah, Washington, Virginia Registered Nurse (Previous)

ADDITIONAL QUALIFICATIONS

• Extensive remote work experience with virtual communication platforms • Strong background in explaining complex information in accessible ways • Proven ability to work independently while maintaining high quality standards • Experience with social media platforms and online engagement strategies

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