Personal Assistant

Suzanne A. Santana

Waukesha, WI

Mobile: 808-***-****

Email: ***************@*****.***

Objective:

To leverage extensive experience in customer service, management, and visual merchandising to contribute effectively to a dynamic team, while continuing to grow professionally.

Work Experience

Respite Care Worker

Tyler Geier August 2022 – April 2025

Provided temporary relief and support to primary caregivers by caring for individuals with physical, developmental, or emotional needs. Assisted clients with daily living activities, ensured safety and comfort, administered basic health monitoring, and offered companionship to promote well-being. Maintained detailed care records and communicated effectively with families and healthcare teams.

Waitress

The Rivers Restaurant — Sept 2018 – April 2020

Provided excellent customer service in a fast-paced environment

Took orders, served food and beverages, and managed customer inquiries

Maintained cleanliness and organization of dining area

Handled cash transactions and ensured customer satisfaction

Restaurant Manager

Biggs Roadhouse — Nov 2013 – Dec 2014

Managed daily restaurant operations, including staff supervision and customer service

Oversaw inventory, scheduling, and employee training

Ensured compliance with health and safety regulations

Implemented service standards to enhance guest experience

Store Manager

Pace Sun — Wauwatosa, WI

Jul 2007 – October 2012

Recruited and networked for all Brand Rep and management positions

Managed all management training and scheduled all Brand Rep on-boarding

Managed payroll, budget, and weekly employee schedules

Maintained employee files and legal compliance

Conducted bank reconciliations and scheduled inventory control

Led visual updates and floor set activities

Ensured exceptional customer service to meet sales goals

Jr. Waiter

NCLA — Hawaii

Aug 2006 – Jun 2007

Waiter

Bravo Cucina Italiana — Brookfield, WI

Jan 2006 – Jun 2006

Waiter

Uno’s Chicago Bar and Grill — Elm Grove, WI

Nov 2005 – Jun 2006

Visual Presentation Specialist Supervisor

Kohl’s Department Store — Waukesha, WI

Aug 1998 – Nov 2003

Implemented visual merchandising standards and guidelines

Managed department layout and visual updates

Delegated tasks and coordinated with department leads

Ensured proper execution of visual displays and promotions

Executive Producer / Film Location Coordinator

Pueblo Eye Productions / Lake Geneva, WI

August 2000 – May 2004

Led planning, location scouting, and production management

Coordinated with vendors and crew for film shoots

Budgeted and scheduled production activities

Visual Merchandiser

Various Retailers (details available upon request).

1999 – 2004

Managed visual merchandising for housewares, domestics, and bath products

Trained employees on visual standards and display execution

Education

Graduate of Waukesha North High School — 1998

Trained with the U.S. Coast Guard to achieve merchant mariners document

References

Available upon request

Contact this candidate