General Manager Customer Service

LE

LATOYIA EDWARDS

***************@*****.*** 678-***-**** Douglasville, GA 30134

Highly skilled reliable and dedicated General Manager with 23 years of experience focused on motivating and managing and leading with a impact and increasing production and maximizing customer satisfaction. Recognized for performance excellence in operations and customer care. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner and organizer with skills of listening time management empathy and conflict resolution. Expense Control

Loss Prevention

Staff Supervision

Branding

Workflow Planning

P&L Management

Problem Resolution

Time Management

Leadership

Employee Scheduling

Profit and Loss

Relationship Building

Leadership and Team Building

Performance Evaluations

Motivation

Team Leadership

Team Training and Development

HoneyBaked Ham Newnan, Georgia

General Manager

07/2024 - 08/2025

Oversaw daily operations for fast-paced quick-service restaurant environment.

Managed staffing schedules to ensure optimal coverage during peak hours. Coordinated inventory management to maintain stock levels and reduce waste.

Enforced health and safety regulations to provide a safe dining experience. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Created schedules and monitored payroll to remain within budget. Wendys Restaurant Lithia Springs, GA

General Manager

02/2001 - 07/2024

Developed and trained operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Established and maintained effective communication with staff members to ensure efficient operations training daily on leadership policies and procedures

Managed all aspects of daily business by coaching and influencing behaviors to improve and maintain the best customer service quality cleanliness and accuracy budgeting, staffing, scheduling, inventory control, customer service and sales.

USPS, United States Postal Service Peoria

, IL

Mail Carrier

02/1998 - 11/2000

Sorted mail to be delivered according to route and customer address. Scanned packages for delivery tracking.

Delivered packages and letters to residential customers. Summary

Skills

Experience

Operated a vehicle in accordance with safety regulations. Checked incoming mail for proper postage and correct names and addresses.

Collected signatures from recipients of registered mail items. West Bolivar Dist High School Rosedale, MS

High School Diploma

05/1994

Illinois Central College East Peoria, IL

Some College (No Degree) in Interior Design

Education and Training

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