Solutions Engineer Customer Service

STERLING LLOYD - NETWORK AND SECURITY SOLUTIONS ENGINEER

Charlotte, NC (773) 440 – 6901

**.*.*********@*****.***

HIGHLY QUALIFIED TELECOMM, SURVEILLANCE SYSTEMS, & MULTI-MEDIA ENGINEER with a record of providing supreme level consultation and installations services to meet client’s needs. Skilled with over 25 years of experience in Telecommunication, Video Network, and Data Network technology. A self-driven professional capable of providing the architecture and installation of any network system for your communications, multi-site broadcasting, or security & surveillance needs. Delivers excellence in problem-solving and precision to the fine details of a quality install. Adaptable to new technologies and the challenges of a constantly changing information transfer environment to meet customer’s evolving demands.

HARD SKILLS

• Telecommunication Networks • Blueprint Assessments • Network System Upgrades

• Surveillance Systems • Juniper Wireless • Flat panel

• Digital Signage • ODTR Optics Troubleshooting • Projector mounting

• Fiber Splicing • Indoor / Outdoor Plant Builds • POS Systems Installations

• Data Wire Installations: (Fiber

Optics, CAT 5 / CAT 6, Coaxial)

• Network & Surveillance System

programming

• Juniper DC/Branches

Routers and Switches,

SOFT SKILLS

• Strong customer service skills and client satisfaction

• Communicate with Client in a professional and courteous manner

• Keen understanding for maintaining a high-quality system

• Customer Training on Installed Systems

• Client Scheduling and Relationship Mgmt.

• Maintains a safe working environment, personal safety, and workspace safety

• Consistent and reliable work product

EDUCATION

DeVry Technical Institute – Technician Training (2 yrs.) ADDITIONAL TRAINING

Armed/Unarmed Security Certification, PTC Security Training Academy Alarm Systems Tech Training (AT&T)

Nationally Trained Service Technician, NCTI

Certified Network Engineer, IBM Trained

PROFESSIONAL LICENSE

North Carolina Alarm system license (DDNNBAJ4SR)

South Carolina Contractor license (BLC1664482).

NETWORK

HOME SECURITY

FIBER OPTICS

VIDEO MONITORING

AUDIO / VISUAL STAGING

SURVEILLANCE SYSTEMS

FACILITIES

LOW VOLTAGE

TELECOMM.

ENGINEERING

PROFICIENCES

RECENT SUBCONTRACTOR / WORK HISTORY

Diamond Electronics, Chrlt. NC Sub-Contractor / Engineer New Res. Construction (JAN2025- JUN2025)

• CAT 5 / CAT 6

• Access Control

• Surveillance Systems

Visual Projections Inc., Charlotte, NC Sub-Contractor / Engineer Commercial (FEB2024 - Present)

• Networks

• Access Control

• Surveillance Systems

• CAT 5 / CAT6

Smarter Systems, Chrlt., NC Sub-Contractor / Network Technician Commercial (MAR2024 – DEC2024)

• Data Networks

• Conference Rooms

• Equipment Upgrades

• CAT 5 / CAT6

Sonitrol, Charlotte NC Fire & Intrusion Alarm Technician Commercial Locations Only (JUL2023 - FEB2024)

• CAT 5 / CAT 6

• Access Control

• Surveillance Systems

• Intrusion System

• Sound Masking

• Service Calls & Upgrades

B & C Splicing Services, Chrlt., NC Sub-Contractor / Fiber Technician Commercial (OCT2022 -JUL2023)

• Inside / Outside Plant

• Data Center Testing

• Cross Connection

• Break Fix

S.L Custom Installs, Chicago / Charlotte Owner / Opr. (7 - Staff) Residntl / Commercial (2000 – NOW)

• All Commercial Tasks as listed above and additional expertise

• SMART Home System Architecture and Installations

• Hospital Service Calls

• Home Service Calls

PROFESSIONAL HIGHLIGHTS

Bank Of America / Sub-Contractor: Install CISCO Video -Conferencing Network. Customer required installation to upgrade outdated conferencing system. Inquired to ensure all concerns were met during the installation. Problem shared, need to use preinstalled wall-plates

& some existing wire with new system, to cut added cost, while ensuring proper wire management

& maintain equipment concealment.

COGENT FIBER HUB @ NASCAR: Reroute Fiber for Data Communications Upgrade of Major Client Locate specified fiber lines to break and reroute to updated communication system. Challenge: Decommissioning existing fiber route, Ensuring errorless connectivity to dedicated fibers for new fiber route, scheduling controlled outages to avoid work interruptions, . Coca-Cola: Remove Outdated Network / Conferencing Equipment & Install Smart Systems. Customer required logistics mgmt. of equipment delivery to coincide with phases of installment and new rack builds for proper equipment placement. Challenge Presented: 20 additional installs added, and slight reconfiguration with request to not exceed previously contracted deadline or budget. Resolution: Client request met in spec., on time, and within budget. Star Bucks: No Video Thumbnail Transfer From Cashier To Digital Signage. Tested cable at both ends to ensure communications transfer to screen display, which passed. Tested quality of video card. Resolution: Replaced the HDMI cable to video transfer. Vulnerability Management: See Without Being Seen For Personal Safety At Home. Deinstalled outdated / inefficient system. Provided thorough grounds assessment resulting in upgraded system with mobile viewing capability, providing surveillance of blind spots on properties without detection by possible intruders.10 Hard-wired surveillance cameras with dual communication capabilities. Viewable thru home TV's and mobile phones. Event Space Build: Reconfigure Commercial Spaces To Outfit with Audio and Video-Monitor Displays For Public Event Entertainment.

Provided two-zone, independently controlled, single-source / multi-source display and sound system. Configuration included wire concealment, termination & testing for the 8 Monitors / 8 speaker system. Repair Hospital Critical Patient-Support Technology Systems – Hospital experiencing downed mobile medical workstations, which crippled efficiency in patient-care updates. Tested for issues to successfully trouble-shoot and remediate issues with 20 mobile medical workstations to put hospital back in good standing with their mobile patient care capabilities.

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