Technical Support It

JOSEPH HENRY

810-***-**** ***************@*****.*** Grand Blanc, MI

PROFESSIONAL SUMMARY

Results-driven IT graduate with hands-on experience in technical support, cloud infrastructure, and full-stack development. Skilled at diagnosing and resolving complex hardware/software issues, building scalable web applications, and managing databases on AWS. Eager to leverage problem-solving and technical expertise to deliver reliable IT solutions and drive organizational efficiency.

CORE TECHNICAL SKILLS

● IT Support & Troubleshooting: Incident resolution, remote desktop, OS configuration

(Windows)

● Networking & Security: TCP/IP, VPNs, LAN/WAN, firewalls, information security

● Cloud & Virtualization: AWS (EC2, S3, IAM), VMware, cloud deployment

● Databases: PostgreSQL, MySQL, SQL administration

● Web Development: React, Node.js, JavaScript, HTML, CSS, Bootstrap, jQuery

● Tools & Methodologies: GitHub, Agile/Scrum, ITSM practices, documentation IT PROJECTS & ACADEMIC EXPERIENCE

Capstone Project – Automobile-Oriented Web Application University of Michigan-Flint 2025

● Built and deployed a full-stack React/Node.js web app for managing automobile data. This included information related to parts and guides for the purpose of doing guided, at home repairs. The application also supported hands free navigation across multiple platforms like android, desktop etc.

● Improved UI responsiveness by 25% and Cloud-Based Chat Application 2024

● Designed a PostgreSQL database and deployed secure multi-user chat features via AWS cloud.

● Deployed scalable hosting via AWS EC2 & S3.

IT Troubleshooting & Technical Support Labs 2017–2025

● Resolved numerous technical issues (hardware/software) as well as deployed systems across lab environments.

● Worked to fix, diagnose and document an issue with a computer that could not boot up.

● Collaborated in a group setting to set up and configure a server in a lab setting. PROFESSIONAL EXPERIENCE

Student Patrol Officer Department of Security, Flint, MI Aug 2023 – 2025

● Troubleshot communication equipment and supported incident reporting systems for on campus police department.

● Collaborated with law enforcement on response protocols, applying problem-solving and IT-relevant skills.

Store Associate VG’s, Davison, MI Oct 2020 – Apr 2022

● Resolved POS and system errors, reducing escalations.

● Trained new staff on store technology and workflows. Team Member Arby’s, Davison, MI Apr 2018 – Oct 2020

● Applied process adherence and teamwork to consistently meet operational and quality targets.

EDUCATION

University of Michigan–Flint — Flint, MI

Bachelor of Science in Information Technology & Informatics Graduated May 2025 Goodrich High School — Goodrich, MI

High school diploma Graduated May 2016

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