Customer Support Call Center
Resume:
Dawn Powaga
Jackson, MI *****
***.******@*****.***
Authorized to work in the US for any employer
Work Experience
Skiptracer
Location services (Aerotek)-Ann Arbor, MI
April 2019 to Present
Looking for information for cars that are up for repossession. Locate owners addresses. Assign towing companies to go repossess cars. Make calls to members regarding the pick up of vehicles. Account Manager
L J Ross Associates-Jackson, MI
April 2001 to October 2018
Responsibilities
Call customers about past due bills. Posted payments. Have worked closely with clients, worked call center settings 3rd and 1st party, posted payments, processed outgoing mail and sorted incoming mail. Supervisor. Have worked on FACS, SAP, Excel, Bill Matrix, Rumba, Western Union Quickpay, Word. Skills Used
The ability work as a team or by myself. Also, able to adapt to different working environments. Able to preform under stressful situations
Skip Tracer/Collector
Education
Office (Diploma)
Ypsilanti High School-Ypsilanti, MI
September 1985 to May 1989
Skills
• Filing
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Debt collection negotiation
• Microsoft office, excel (10+ years)
• Order fulfillment
• Microsoft Outlook (10+ years)
• Medical debt collection accounts
• English (10+ years)
• Math
• Multi-line phone systems (10+ years)
• Word processing (10+ years)
• Adobe Acrobat (7 years)
• Time management (10+ years)
• Cash handling (7 years)
• Windows (10+ years)
• ERP Systems
• retail sales
• Account Management
• Consumer protection laws
• Clerical experience (10+ years)
• Collections account management - Largest number of collections accounts managed simultaneously
(100-200 accounts)
• Management
• Debt collection skip tracing
• Warehouse experience
• Ethernet
• Customer support experience within healthcare industry
• Salesforce
• Phone customer support
• Debt collection payment plan
• Computer literacy (10+ years)
• Excel
• Customer Service (10+ years)
• Outbound calling
• Communication skills (10+ years)
• Debt recovery - Highest debt recovery rate achieved (51-60%) (10+ years)
• Typing (10+ years)
• Office experience (10+ years)
• Individual consumer customer service
• Order inquiry handling
• Computer skills (10+ years)
• Managing customer accounts
• Microsoft Word (10+ years)
• Phone call management
• Improving customer support response time - Customer support response time improved (More than 30%)
• Customer support - Customer support experience (More than 20 years)
• SAP
• Debt collection - Debt collection experience (More than 20 years)
• Organizational Skills
• Microsoft Office
• Computer operation
• Shipping & receiving
• Phone etiquette (10+ years)
• Billing issue inquiries
• Restaurant experience (7 years)
• Negotiation
• Conflict management
• Call center agent experience
• Oracle
• Data Entry
• Cash register (7 years)
• Serving (7 years)
Certifications and Licenses
Driver's License
Additional Information
Active member of The Sentinel Knights Riders Against Child Abuse
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