Case Management Manager
Resume:
Sharon Thomas
Case management,PCA-caregiver
Baltimore, MD 21224
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
Baltimore Child Support Enforcement - Baltimore, MD October 2022 to Present
Prepare legal documents and correspondance related to a case. Perform annual reviews on assigned cases
Conduct interviews/ collect DNA samples/negotiate consents/refer to community services. Work UKASES prompts to keep case information current and support automated case actions. Analyze case information and take next steps pursuant to State policies and procedures. PCA Personal Care Assistant
Right At Home - Westborough, MA
October 2018 to Present
Provide health care services for the elderly and disable. Provide companionship and monitoring fall risk residence. Accompany resident on shopping, doctor's appointments while providing transportation. Report and take notes, medication reminder to residents. Assist with residence activities of daily living.
Experience with Alzheimer's and Dementia residents. Case Management/Client Care
Delta T Group Staffing Agency - Newton, MA
March 2018 to Present
Responsible for monitoring mental health residents patients under the direction the registered nurse in charge.
Provided transportation assistance and companionship to clients. Planned prepared and served meals and snacks according to prescribed diets. Accurately recorded data and notified nurse of any changes in status . Maintained a safe,clean and orderly environment.
Promoted therapeutic Milieu care.
Observed patients who are at risk for falls and other harm to themselves. Activity Assistant
Blair House Nursing and Rehab - Worcester, MA
December 2016 to August 2017
Greeted new arrivals to activities,introduced them to other participants,explained facility rules and encouraged participation.
Organized,lead and promoted interest in recreational activities such as arts,crafts,sports,games,and hobbies.
Enforced regulations of recreational facilities,adhered to company's procedure to ensure safety of all residents.
Documented attendance,level of enjoyment and participation . Wrote daily reports and progress notes on residents. Conducted assessments/reassessments.
Activity Assistant
Lutheran Rehabilitation and skilled care center - Worcester, MA January 2015 to November 2016
• Organized, lead and promoted interest in recreational activities such as arts, crafts, sports, games, and hobbies.
• Assisted clients in their ambulation at their appointments and provided companionship
• Ensured a safe and clean environment by maintaining safety standards, maintenance, and cleanliness as required by Depart of Public health
• Enforced regulations of recreational facilities, adhered to company's procedures to ensure safety of all residents.
• Documented attendance, level of enjoyment and participation
• Wrote daily reports and progress notes on residents Education
High School Diploma
Liberty High School
1983 to 1987
Skills
• EXCEL (1 year)
• POWERPOINT (2 years)
• WORD (2 years)
• Case Management (5 years)
• Home Health (10+ years)
• Mental Health (5 years)
• Vital Signs Experience (10+ years)
• Caregiving (10+ years)
• Driving (10+ years)
• Van Driver
• Customer Service (10+ years)
• Hospice Care
• Social Work
• Alzheimer's Care (10+ years)
• Dementia Care (10+ years)
• Meal Preparation (10+ years)
• Memory Care (10+ years)
• Patient Care (10+ years)
• Senior Care (10+ years)
• Hospital Experience (10+ years)
• Visual Basic
• Data Collection (10+ years)
• Customer Relationship Management
• Home Care (10+ years)
• Laundry (10+ years)
• Microsoft Office
• Nursing
• English
• Microsoft Word
• Office Management
• Administrative Experience
• Office Experience
• Personal Assistant Experience
• Medical Office Experience
• QuickBooks
Certifications and Licenses
driver's license
CPR Certification
CNA
First Aid Certification
CPR Certification
First Aid Certification
AED Certification
BLS Certification
Assessments
Case Management & Social Work — Familiar
February 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Work Style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Case Management & Social Work — Familiar
February 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Work Style: Reliability — Familiar
July 2020
Tendency to be dependable and come to work
Full results: Familiar
Home Health Aide Skills — Completed
July 2020
Providing care to patients in a home setting
Full results: Completed
Scheduling — Completed
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Customer focus & orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Proficient
March 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Attention to detail — Completed
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Written communication — Completed
December 2019
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Sales skills — Completed
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Clinical judgment — Familiar
July 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Familiar
Electronic health records: Best practices — Completed September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Data entry: Accuracy — Familiar
December 2020
Entering data quickly and accurately
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Word
Excel
PowerPoint
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