Data Entry Team Lead

Susan Alexander

Brooklyn, NY *****, USA 347-***-**** **************@*****.***

Qualifications Profile

Highly driven and accomplished professional with extensive experience and expertise in identifying and removing operational inefficiencies and implementing measures for supporting business performance. Ability to maintain strict adherence to high standards of quality and business growth throughout all phases of EPIC training management. Possess knack for designing effective methods to monitor processes and improve operational management systems, processes, and best practices. Skilled in collaborating across internal functions to enhance productivity and empower staff to meet/exceed expectations. Adept at gathering and analyzing data, identifying opportunities for improvement, and developing plans to drive business growth.

Areas of Expertise

Leadership & Mentoring

Management Reporting

Curriculum Designing

Training & Development

Training Tools Development

Office Management

Professional Experience

One Brooklyn Health System (OBH) - Brooklyn, NY 4/2023 – 8/8/2025

EPIC Team Lead

Managed a team of three training staff for the Electronic Management Record System for EPIC, ensuring that all new staff or existing staff for the three Hospitals were fully trained and equipped to carry out their daily duties. The Training was done via the EPIC University Platform, ensuring that the Training Tracks were uploaded and assigned accurately as per the End User Role. As the Lead, troubleshooted and maintained accuracy with EPIC Training Personnel to have the up to date tracks relevant to OBH at all times In addition to the Training Team Lead, also managed and collaborated with Reporting Analysts to deliver accurate data and insights to Stakeholders, supporting their daily operational needs by providing them with completed and accurate data following the required criteria.

Interfaith Medical Center (OBH), Brooklyn, NY (1/2022 – 3/2023)

Billing Manager

Managed a team of four Patient Business Associates (front desk staff) with Registration, working Workqueues, along with assisting the Technologists with troubleshooting their Work List with the PACS Administrator.

Runs monthly EPIC Reports on productivity of Technologists and volume of procedures. Assists patients with outstanding balances on their accounts. Assists other Departments with EPIC workflow issues and resolves those issues.

CSI Healthcare IT, Florida, USA 1/2022 – 2/2022

Radiant Principal Trainer 01/2022 – 02/2022

Worked alongside the Principal Trainer for Bishop Hospital to ensure all Radiology workflows were working well in the Training Environments. Feedback was presented to the Bishop Principal Trainer where the workflows were not consistent for correction.

Brookdale Hospital Medical Center, Brooklyn, NY (12/2011 – 02/2021)

EPIC Training Manager 06/2019 – 02/2021

Designed, developed, delivered, managed, and systematically maintained the EPIC training program. Guided a team of ten Instructional Designers, Credentialed Trainers, and Training Coordinator for Learning Management System. Led the development and implementation of training tools for various training delivery methods to suit audience’s individual needs. Spearheaded all EPIC training projects while strictly conforming to all EPIC and organizational standards. Contributed to the enhancement of adult learning experience by systematically measuring the training deliverables. Collaborated with project team in workflow analysis and leveraged valuable insights for systems configuration, training curriculum design, and training environment build.

Contributed to professional development of staff by engaging Training Coordinator and implementing Virtual Training and uploading e-learning modules for various applications.

Developed detailed job descriptions and personnel goals, set performance expectations, established work schedules, and led recruitment and selection drives to sustain optimum staffing levels.

EPIC Team Lead 02/2018 – 06/2020

Coordinated training initiatives as developed per application for Instructional Designers. Rendered expertise as primary resource for Instructional Designers, delivering well tested, highly usable, and standardized training tools; also, provided support to the training team as the Mitosis Guru. Managed the Instructional Designer’s training curriculum, environment build, and training environments maintenance. Supported Analyst Team Leads in conducting workflow analysis and leveraging workflow expertise for system configuration and curriculum designing. Collaborated with Training Manager and Training Coordinator to publish training schedules, modules, and materials. Maintained credentialed Training program as per Brookdale’s and EPIC guidelines.

Managed the Training Team to successfully carry out a major Epic upgrade while being out on Remote

EPIC Radiant Instructional Designer 03/2014 – 02/2018

Developed, implemented, and maintained Radiant application, translated workflow strategies into training, and built course curricula and supporting training materials. Engaged with Radiology personnel to ascertain ad satiate staff/departmental needs.

Provided expert level knowledge of training EPIC Radiology workflow, collaborating with Radiant Analyst to troubleshoot and rectify workflows for end-users while ensuring the distribution of the information to relevant staff. Built and updated course curriculum, training scripts, as well as Radiography workflow documentation and led training activities as per training plan.

Worked on a 1:1 level with Radiology staff to ensure correct knowledge of the EPIC workflow. Also was able to identify areas of errors with the Radiant Analysts to ensure that corrective measures were taken.

Brookdale Hospital Medical Center - Department of Radiology

Radiology Systems Manager 12/2011 – 03/2014

Planned, strategized and supported effective and efficient operations of Radiology system. Kept Radiology Information System dictionaries operational by actively coordinating with IT department. Coordinated with the IT and built exam codes for all departmental radiology exams while accurately cross-walking all codes. Maintained accuracy within billing and coding while working Radiology accounts by learning the Hospital Billing aspect of EPIC. Supervised the Radiology Registration personnel and ensured timely registration of all patients. Enhanced the productivity and performance of Chairman and the Administrator of Radiology by providing administrative support as the Executive Assistant.

Additional experience as an Executive Assistant for Brookdale Hospital Medical Center - Department of Radiology for both the Chairman and Administrator of Radiology. During this time of my employment in the Department of Radiology, successfully completed all statistics for MQSA Inspections by the State for the above years

Education & Credentials

Associates Degree in Office Management –– The Stenotype College, Trinidad, West Indies

Certifications

Current NVTs Certified in Medical Billing and Coding, Brooklyn College Epic Radiant Certification and Resolute Hospital Billing

Professional Training

Nuance PowerScribe 360 Administrator Training

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