Customer Service Security Officer

Deanna Massenberg

Staten Island, NY

Professional Summary

With my communication and interpersonal skills, I can effectively contribute to teamwork and build strong professional relationships. I am excited to leverage my knowledge, adaptability, and passion to make a positive impact and contribute to the success of an organizations I have • Strong interpersonal, communicative, and organizational skills; Productive in a fast-paced, high- pressure atmosphere

• Capacity to achieve immediate and long-term objectives and meet operational deadlines

• Proficient in working as a team member, independently, and as a problem solver

• Passionate,supportive,patience,Attentiveness

Work Experience

Security Officer

Madison Security Group-Staten Island, NY

March 2022 to August 2025

maintaining a safe and secure environment by patrolling premises, monitoring surveillance systems, controlling access, and responding to emergencies

HHA/Caregiver

Eagle eye fv-Manhattan, NY

August 2024 to April 2025

• Household tasks

• Transportation: Driving clients to appointments, errands, or social activities.

• Medication reminders and assistance

• Companionship and emotional support

• Supporting clients' independence and self-esteem . Amazon DSP Driver

Kuwa llc-Staten Island, NY

September 2024 to December 2024

Driving step van

Delivering packages

Moving at a quick paste

Lifing up to 50 pounds

Great customer service

PCA Personal Care Assistant

Anchor Health Home Care-Staten Island, NY

February 2023 to May 2023

1. Provide support and assistance to maintain a clean comfortable, safe, secure and homelike environment for the residents,

2. upkeep of personal clothing

3. preparation and consumption of food and beverage. 4. Ensure maintenance of clean linen including making of beds and changing bed linen for residents. 5. Mouth hygiene and body hygiene

6. Transfer from bed to wheel chair

7. Assist walking AND MORE .

CSR - Customer Service Representative

EZPASS-Staten Island-NY

August 2022 to December 2022

• Handling customers personal information

• Helping customers fix personal accounts

• Answering any kind of questions to help customers

• Helping company stay on fast pace

• Microsoft experience

• Multi tasking skills

• Logging in important information in computer

PEP Officer

NYC Department of Parks & Recreation-Staten Island, NY June 2022 to August 2022

enforce rules & regulations, educate the public, respond to the concerns of park patrons, and ensure that pools and public are safe

Groundskeeper

NYC Department of Parks & Recreation-Queens, NY

January 2021 to June 2022

· Operate leaf blower, lawn mower, and weed whacker to beautify parks

· Provide Park patrons with directions and answer questions about parks activities

· Report all safety hazards directly to supervisor

· Clean parks, playgrounds, and surrounding areas

· Sanitize comfort stations and replenish supplies

· Paint benches and exterior facilities

· Remove graffiti from walls, playground equipment, and comfort stations

· Prepare debris for removal; Sweep, rake, and collect leaves and debris Wendy's Crew Member/Cashier

Wendy's-Staten Island, NY

August 2021 to October 2021

work in the kitchen preparing food and at the front counter helping customers through the ordering process.

Home Health Aide

Home Health-New York, NY

March 2019 to February 2020

· Observed and recorded patients’ vital signs

· Bathed, dressed, and maintained proper hygiene of clients

· Provided personal care and companionship to house and bed bound patients

· Planned and prepared daily meals and nutritious snacks

· Escorted clients to medical appointments

· Assisted patients with daily living skills

· Maintained a safe and healthy environment

Driver’s Helper

UPS-New York, NY

August 2018 to January 2019

· Provided excellent customer service by collecting and adhering to delivery information specifications

· Assisted with loading or unloading merchandise from the truck

· Gave the driver directions to next delivery point, communicating with dispatcher to verify locations Education

GED

Queens Adult learning center - Queens, NY

Skills

• Organizational skills

• Cash handling

• Microsoft Excel

• Security

• Senior Care

• Capacity to achieve immediate and long-term objectives and meet operational deadlines

• Load & Unload

• Delivery Driver Experience

• Strong interpersonal, communicative, and organizational skills; Productive in a fast-paced, high- pressure atmosphere

• navigation, vehicle maintenance, and safety protocols

• Customer service

• communication, observation, physical fitness, problem-solving, and the ability to manage conflict

• Heavy lifting

• Caregiving

• Moving

• Microsoft Office

• Order Picking

• Sales

• Clerical experience

• Cleaning Experience

• Surveillance

• Communication skills

• Cash register

• Proficient in working as a team member, independently, and as a problem solver

• Van Driver

• Medical office experience

• Mowing

• Cooking

• Driving

• Word processing

• Data entry

• Home Care

• Groundskeeping

• Basic math

Certifications and Licenses

Driver's License

Guard Card

Patient care assistant

Food Handler Certification

CPR Certification

Contact this candidate