Customer Service Associate

JUMAREE BLACK

Harvey, LA • 872-***-**** • ****************@*****.***

Career Objective

Motivated, hardworking, and determined individual seeking a position where I can apply strong customer service, communication, and teamwork skills to create positive experiences and contribute to organizational success.

Professional Experience

Airport Lounge Attendant

Hyde Park Hospitality – Chicago, IL

Aug 2024 – Jan 2025

- Delivered a positive guest experience by providing attentive customer service and resolving concerns promptly.

- Acted as liaison between Front of House and Back of House staff to ensure smooth operations.

- Assisted with food orders, paying close attention to priorities, allergies, and special requests.

- Served food and beverages following established service standards.

- Ensured guest satisfaction by refilling drinks, removing used tableware, and responding to requests.

- Maintained knowledge of all menu offerings to answer guest questions accurately.

- Assisted with lounge cleanliness and trash removal in designated areas.

Customer Service Associate / Cook

Domino’s Pizza – Chicago, IL

Jan 2021 – Dec 2022

- Greeted and communicated effectively with customers to process orders.

- Handled cashier duties, balancing accuracy and speed.

- Prepared food items, stocked ingredients, and managed inventory.

Team Member

Subway – Chicago, IL

2020 – 2021

- Greeted guests, explained menu items, and prepared customized food orders.

- Handled transactions accurately and efficiently.

- Maintained cleanliness and organization of the restaurant.

Education

Delgado Community College – New Orleans, LA

Currently Enrolled (Aug 2025 – Present)

Truman Middle College High School – Chicago, IL

Class of 2024

Skills

- Customer Service & Communication

- Food Preparation & Handling

- Cashiering & Merchandising

- Team Collaboration

- Microsoft Office (Word, Excel)

Contact this candidate