Customer Service/PCA

Rolinda Wolfe

Houma, LA

Work Experience

Nursing Assistant

Trustwell Living at Terrebonne Place-Houma, LA

February 2025 to June 2025

Assisting Residents With Their Daily Living

• Responded promptly to call lights and alarms from patients, addressing their concerns or notifying appropriate staff members as needed

• Ensured compliance with HIPAA regulations regarding patient confidentiality by maintaining strict privacy standards

• Supported patients with activities of daily living (ADLs), including grooming, oral hygiene, toileting, and ambulation

• Documented patient information accurately in electronic medical records (EMR) system for easy access by healthcare professionals

• Provided companionship to elderly or isolated patients by engaging them in conversation or recreational activities

• Performed regular rounds on assigned units to assess patient needs, address concerns promptly, and provide comfort measures as necessary

• Demonstrated proficiency in operating various medical equipment such as blood pressure monitors or glucose meters

• Collaborated with healthcare team members to ensure a safe and clean environment for patients by following infection control protocols

• Maintained accurate documentation of patient care activities, including observations, interventions, and outcomes

DSW) Direct Support Worker

Sevita-Kenner-LA

June 2024 to February 2025

Assist Residents In Community Home With Behaviors, And Special Needs With Their Daily Living And Monitor Any Changes In Mood, Behavior, Appetite, Weight Gain, Or Loss, Sleeping Pattern, Writing Progress Notes On Daily Basis, Vital Signs, And Maintaining Their Safety. PCA) Personal Care Assistant

St. Joseph Manor Assistant Living-Thibodaux, LA

February 2024 to June 2024

Assist Residents With Their Daily Living, Doing Vital Signs, Daily Reminders Of Their Medicines, Monitoring Them And Their Safety

Front Desk Duties Answering Phone And Documenting On The Residents Daily Throughout Shift Front Desk Customer Service Representative

Howard Johnson Hotel-Houma, LA

January 2024 to February 2024

Check Customers In And Out, Answer Phone, Questions That Guest May Have, Assist Guest When And If They Need Assistance And Etc.

PCA/Hospice Aide

Maison Jardin-Morgan City, LA

March 2023 to June 2023

Monitor Residents, Do Vital Signs, Assist Them With Their Everyday Living, Like Help Them Bathe, Get Dress, Toileting, Or Change, Light Housekeeping Sometimes, And Charting On Residents Throughout Shift.

Server/Waitress/Hostess

Golden Corral-Houma, LA

October 2019 to February 2023

• Took drink orders

• Welcomed customers and guests as they arrived

• Checked on customers and guests frequently

• Served meals

• Cash Guest Out

Security Guard/Officer

HUBS Security-Houma, LA

June 2022 to September 2022

Screen Workers For Employes Before They Left To Go Offshore And Made Sure Of Everyone Safety At Bristow/PHI.

Direct Support Professional (DSP)

Community Living-Thibodaux, LA

August 2021 to February 2022

As A DSP I Monitor Patients Throughout My Whole Shift... Assisted Them With Their Daily Living, Meals, Light Housekeeping, And Companionship.

Direct Service Worker (DSW)

ResCare Community Living-Thibodaux, LA

December 2020 to July 2021

I have been A DSW For 16 years now... I cook for consumers, light housekeeping, Companionship, Assist them with all their Daily Needs and The ones Who needs total care I give it to them and monitor and Change Clients, Make Sure They Are Safe throughout whole shift! I Love what I do! DSW Worker

Home Instead Senior Care-Houma, LA

July 2020 to December 2020

Caregiver Assist clients with daily tasks Bathing, Dressing, Meals, Toileting, monitoring through the whole shift, and light housekeeping when needed Those who needed totally assistance... I assisted them. Direct Care Worker (DCW) / (DSP)

Vacherie Personal Care Services-Houma, LA

October 2019 to June 2020

As A DCW I monitor the client, assist them with Bath, Meals, and Dressing, Bring them to Doctor Appts., Stores, and etc. and some in Diapers need to be checked and changed throughout the whole shift.. Also Light Housekeeping and Those who needed total assistance. Education

Some College in Health And Human Services

Ultimate Medical Academy-Clearwater, FL

October 2022 to March 2023

Some College in General Studies

L E Fletcher Technical Community College-Houma, LA June 2004 to January 2005

High School Diploma

Terrebonne High School-Houma, LA

August 1999 to May 2001

Skills

• Senior care

• Documentation review (10+ years)

• Customer service (10+ years)

• Human resources

• Food industry (10+ years)

• Food safety (10+ years)

• Security (2 years)

• Guest services (10+ years)

• Math

• Home Care (10+ years)

• CPR (10+ years)

• Supervising Experience (7 years)

• Recreational therapy

• Computer skills

• Menu planning

• Residential cleaning (10+ years)

• HIPAA (10+ years)

• Retail sales (10+ years)

• Conflict management (10+ years)

• Data entry

• Microsoft Excel

• Training & development

• Senior Care (10+ years)

• Dietary aide experience

• Distribution center

• Leadership (10+ years)

• Pallet jack

• Stocking Experience

• Inside sales

• Retail math

• Caregiving (10+ years)

• Upselling

• Microsoft Word (10+ years)

• Windows (10+ years)

• Cleaning Experience (10+ years)

• Personal Assistant Experience (10+ years)

• POS

• Computer Skills (10+ years)

• Mentoring

• Front desk

• Forklift

• Cashiering (10+ years)

• Dementia Care (10+ years)

• Bartending

• Hotel experience (3 years)

• Hospitality

• Continuous improvement (10+ years)

• Hospital Experience (2 years)

• Load & unload

• Developmental Disabilities Experience (10+ years)

• Group home

• Basic maths (10+ years)

• Healthcare (10+ years)

• Guest relations (10+ years)

• English (10+ years)

• Communication skills (10+ years)

• Microsoft Office

• Food service (10+ years)

• Retail

• Phone etiquette

• Direct Support Professional (10+ years)

• Organizational skills

• Heavy lifting (10+ years)

• Vital Signs (10+ years)

• Employment & labor law

• Patient monitoring (10+ years)

• Writing skills (10+ years)

• Childcare

• Purchasing

• Serving (10+ years)

• Sanitation (10+ years)

• Hoyer lift (10+ years)

• Hospital experience

• Memory Care (10+ years)

• Restaurant experience (10+ years)

• EHR systems

• Medication Administration (10+ years)

• First aid (10+ years)

• Public relations

• Grocery store

• Alzheimer's Care (10+ years)

• Home care

• Copywriting

• Customer relationship management

• Older adults

• Cleaning

• Cash handling (10+ years)

• Transporting Patients (10+ years)

• Cooking

• Sales (10+ years)

• Driving

• Filing (2 years)

• Warehouse experience

• Customer Support (10+ years)

• Barista experience

• Time management (10+ years)

• Product management

• Laundry (10+ years)

• Meal Preparation (10+ years)

• Patient Care (10+ years)

• Shift management

• Vital signs

• Food handling (10+ years)

• Sales

• Clerical experience (2 years)

• Quality control

• Certified Caregiver (10+ years) (10+ years)

• I done had experience with all clients such as Dementia, Hospice, Bed bound, and Clients with Behavioral (10+ years) (10+ years)

• Night audit

• Personal assistant experience

• Pricing

• Ruby

• Cash register

• Food preparation (10+ years)

• Hotel experience

• Presentation skills

• Health information management (10+ years)

• Supervising experience

• Analysis skills

• Resident's rights (10+ years)

• Typing

• Basic math

• Hospitality management (5 years)

• Hospitality (10+ years)

• Hospice Care (10+ years)

• Management

• Dietary aide experience (3 years)

Certifications and Licenses

Caregiver Certification

CPR Certification

Certified Home Health Aide

Guard Card

First Aid Certification

Driver's License

Contact this candidate