Remote Customer Service Professional

Bezawit Tewodros

*.********.*@*****.*** 714-***-**** linkedin.com/in/bezawittewodros010

EDUCATION

University of California, Los Angeles Los Angeles, CA Bachelor of Arts in Public Affairs, Minor: Entrepreneurship Expected Graduation: June 2026

Honors /Awards: AP Scholar with Honor, Dean’s List (Fall Quarter 2020), Merit and VAPA Scholarships CERTIFICATIONS:

● SAS Viya Business Analyst Certificate Program (In Progress)

● LinkedIn Machine Learning and Artificial Intelligence (In Progress) PROFESSIONAL EXPERIENCE

Student Project Services Intern & Academic Mentor Lawndale, CA Lawndale Elementary School District September 2025 – June 2026

● Coordinate cross-functional mentorship programs, delivering proactive support for diverse student needs (middle school)

● Navigate policy ambiguity by independently researching and presenting recommendations to leadership

● Facilitate event planning, collaborating with district staff to efficiently execute solutions

● Track progress and document processes using district tools and education for data monitoring and reporting UCLA Office of Financial Aid and Scholarships, Los Angeles, CA Los Angeles, CA Peer Financial Advisor & Social Media Coordinator June 2021 – June 2023

● Delivered customer service to students/families, resolving inquiries with Google Workspace and department platforms

● Managed multiple projects, redesigned outreach efforts that boosted engagement by 150% using digital tools

● Maintained organized documentation and ensured compliance for timely processing

● Created an efficient diplomatic system of case load distribution among peers/co-workers Boyle Heights Neighborhood Environmental Justice Study (UCLA Urban Planning)Los Angeles, CA Policy Researcher July 2025 – August 2025

● Synthesized complex regulations and research on EP laws impacting Boyle Heights in a formal research paper

● Demonstrated proactive learning by integrating policy analysis into actionable solutions

● Met with Professor 1x a week for critique and implementation of recommendations Disneyland Resort, Anaheim, CA Anaheim, CA

Intern, 6 weeks in the Office of Public Affairs June 2019 – July 2019

● Researched and presented a workforce engagement proposal to TELACU

● Coordinated community programming for Make-A-Wish Foundation children

● Managed social media for the employee ambassador program to boost morale UCLA Research Rookies Program Scholar, Los Angeles, CA Los Angeles, CA Member of the 2021-22 cohort December 2021 – June 2023

● Selected to complete a research project of choice under the guidance of two graduate mentors and a faculty sponsor of choice

● Received a $500 stipend + served as a pipeline to the McNair Scholars Program (research program for Ph.D. candidates) LEADERSHIP EXPERIENCE & AFFILIATIONS

UCLA Black Business Student Association, Los Angeles, CA Los Angeles, CA Co-Communications Director June 2021 – June 2023

● Led UX Design/Web Development for new organizational site, leveraging tech platforms

● Organized club events, managed communications for 400+ members/alumni, and improved onboarding Events Coordinator September 2020 – June 2021

● Planned major events and consistently maintained 80% of alumni engagement SKILLS & INTERESTS

● Skills: Analytical Tools & Languages: SAS Viya, RStudio, Python (beginner), SQL (basic); Data visualization: Tableau

(introductory); Agile & Project Management: Familiarity with Agile/Scrum Principles, Jira; Communication & Collaboration: Google Workspace, Microsoft Office Suite, Social Media Management

● Languages: English (Fluent), Amharic (Fluent), Spanish (Intermediate), Italian (Proficient)

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