Customer Service Experience

Jonathan Toole

Lewiston, NY· 716-***-**** · ***********@*****.***

Professional Summary

Production Coordinator at a manufacturing facility. Customer Service and Website Support with M&T Bank

Skills

Customer service

Microsoft Office Suit

Team collaboration

Attention to detail

Problem Solving

Professional Experience

Production

HWI – Niagara Falls, New York

01/2018 – 02/2025

Make sure orders go out on time

Maintained a perfect safety record over 5+ years by consistently following OSHA and company safety protocols.

Cross-trained in multiple production roles, increasing scheduling flexibility and minimizing labor gaps.

Customer Service

M&T Bank– Buffalo, New York

06/2012 – 06/2017

Resolved customer inquiries and issues with a 95%+ satisfaction rating, consistently exceeding monthly service goals.

Trained new employees on bank systems, customer service techniques, and compliance procedures

Education

Degree - Associates of Applied Science

Erie Community College – Buffalo, New York

09/2008-09/2010

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