Customer Service Data Analyst

Minay McWilliams

Amityville, NY *****

****************@*****.***

+1-631-***-****

Willing to relocate: Anywhere

Work Experience

Data Analyst

Broadridge Financial Solutions (NYC)-Brentwood, NY January 2025 to June 2025

• Worked within the financial technology sector to focus on analyzing large sets of data.

• Analyzed raw data reports to meet SLA’s.

• Supported data to provide actionable insights and support strategic initiatives.

• Worked with other associates to process information. Seasonal Customer Service Representative

Maytronics-Duluth, GA

January 2024 to October 2024

• Handled high volume calls, emails and chats

• Handled inquires via chat and email.

• Completed troubleshooting for customers’ equipment.

• Provided exceptional customer service

• Completed Data entry for equipment

Supervisor

Wells Fargo Bank-Alpharetta, GA

July 2022 to January 2024

• Assisted frontline agents with maintaining customer accounts

• Handled escalated calls

• Processed orders and transactions

• Set goals for performance and deadlines in ways that align with the company’s vision.

• Perform clerical duties

• Maintained office filing systems

• Mentored and assisted with training employees

Pharmacy Tech and Prior Authorization Specialist

Customer Service Representative-Atlanta, GA

January 2019 to June 2022

• Prior authorization for Aetna Healthcare Paitents

• Verified patient insurance coverage and obtained necessary authorizations for medical procedures

• Utilized electronic health record (EHR) systems to input patient information, update billing records, and generate reports

• Maintained strict confidentiality of patient information in compliance with HIPAA regulations Education

Associate's degree

Georgia State University Atlanta, Georgia Some College Skills

• PowerPoint

• Conflict resolution

• Attention to detail

• Leadership

• Customer support

• Interpersonal skills

• Data analytics (2 years)

• Computer literacy

• Critical thinking

• Excel

• Data entry

• Supervising experience

• Microsoft word

• Medical scheduling

Certifications and Licenses

Pharmacy Technician License

Additional Information

Legal Assistant Intern from 2020-2024 for RED program stopping recidivism, under profound lawyer David Windecher at the Windecher Law Firm.

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