Technical Writer

Anne M Thing

319-***-**** *********@*******.*** https://www.linkedin.com/in/anne-thing-53737329/ Summary

Technical Writer with over five years of experience creating clear, concise documentation for diverse industries, including medical, insurance, and technical products. Accomplished in translating complex technical concepts into user-friendly guides using tools like MadCap Flare, Adobe InDesign, and MS Office. Demonstrates strong collaboration with cross-functional teams to ensure documentation meets rigorous standards and evolving business needs. Skills

•Technical Skills: Documentation Tools, Illustration Tools

•Writing & Editing: Technical Editing, Proofreading Skills

•Research & Analysis: Research Skills, Analytical Skills Work Experience

CIVCO Medical Solutions Mar 2022 - Sep 2025

Technical Writer

•Reviewed completed documentation to ensure precision and adherence to established standards. Coralville, IA

• Organized and composed material with clarity and conciseness using MadCap Flare, aligning with technical communication policies.

• Integrated visual elements such as photographs, drawings, sketches, diagrams, and charts using Adobe InDesign and Photoshop to enhance content comprehension.

• Coordinated instruction translations and facilitated product/service ordering processes.

• Developed and maintained web-based instructions related to technical communication policies and procedures using MadCap Flare.

• Mentored new hires through one-on-one and online help instruction sessions, ensuring effective onboarding.

• Converted high-demand booklets into structured, pharmaceutical-style manuals using Adobe InDesign.

• Collaborated with cross-functional teams to align product labeling efforts via platforms like WindChill and PowerLink.

• Contributed to special projects by providing clear, accessible technical documentation. BITCO Insurance Nov 2021 - Feb 2022

Technical Writer (Contract) Davenport, IA

• Researched and adhered to parent company brand guidelines to develop standardized Microsoft Word templates for IT operations and procedures.

• Conducted interviews and partnered with subject matter experts to analyze audience needs, ensuring process accuracy and compre- hensive internal documentation.

• Authored a broad range of materials from simple job aids to complex procedural documentation, enhancing resource guides and forms.

• Edited documentation authored by team members to ensure clarity and consistency in tone and style.

• Analyzed and documented business procedures and best practices, identifying process gaps and offering strategic alternatives.

• Managed multiple assignments concurrently within a fast-paced environment, ensuring timely completion of documentation projects.

• Ensured all documentation adhered to BITCO/Old Republic style, branding, and writing guidelines.

• Structured and organized content following established design guidelines, optimizing readability.

• Facilitated detailed discussions with operations staff, peers, and senior management to understand technical nuances and document effective process or system enhancements.

BlueStar Cooking May 2021 - Oct 2021

Technical Writer/Documentation Specialist (Contract) Cedar Rapids, IA

•Via Microsoft Publisher, merge existing Installation and Use & Care manuals (ventilation, cooking, refrigeration) into User Manuals.

•Via Solid Edge 2D Drafting tool, view CAD drawings to create supporting illustrations (dimensions, specifications, components, etc.).

•Work with and interpret schematics while creating supporting illustrations for installation instructions.

•Design new templates for documentation (Quick Start Guides, User Manuals) and a new cover page for upcoming product releases.

•Work with engineering staff to understand product specifics and translate technical terms into terms for ease of use for product users.

•Relay updates to engineering staff and other stakeholders to ensure documentation is accurate and assists end users with products. TaxAct Aug 2020 - Dec 2020

Content/Instructions Developer (Contract) Cedar Rapids, IA

• Reviewed, edited (using newly formulated tone/style guidelines), and updated around 2000 Support FAQs for the 2020 tax season.

• Reviewed quotes within FAQs against the latest official IRS instructions and updated the quotes to match and copied-and-pasted the newest information as it was being released by the IRS for the 2020 tax season.

• Built state-released form instructions with bookmark and destination tabs using Adobe Acrobat, updated index and HTP navigation files with tag information using Visual Studio, then released built forms and files to Forms database.

• Ran comparisons between prior year and current year income tax forms released by states and between current year draft vs. final state income tax forms for any actionable changes using DiffPDF, then issued comparison reports to Forms Development team.

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