Customer Care Service
Resume:
Sharon Woods
Milwaukee, WI *****
****************@*****.***
Professional Summary
Experienced Wealth Business Banking Specialist, Online Banking Specialist, Credit Specialist, and Customer Service Representative II (escalations),
Enthusiastic, dedicated with an exceptional work ethic. High energy and outgoing, dedicated to positive customer relations. Experienced with high call volume, customer care, and implementing new ideas. Work Experience
Wealth Business Banking Specialist
USBank/Remote - West Allis, Wi
September 2018 to October 2024
Wealth Business Banking Specialist my duties were to assist high net-worth individuals and business clients with specialized financial services. Also assist with RMD, IRA, BL, training Employees, and provided tailored financial solutions for client needs. Customer Care Home Agent/Representative
JCPenneys Logistics – Wauwatosa, Wi
2010 to 2018
Customer Care Home Agent duties were Data Entry, Customer services, train and mentor new hire, troubleshooting issues, handle escalated calls and place orders daily. Personal Care Worker
United Home Care – Milwaukee, Wi
2014 to 2016
Duties were to Set appointments, houseKeeping, transport Patients, and distribute medication to patients
Operations Analyst Allocated
Jacobus Energy – Milwaukee, WI
2004 to 2010
Duties, fuel Accountability, dispatch, Customer Service, and Data Entry Machine Operator Lead, Records, Administrative Assistant, Setup Press Machine Milwaukee Wire Product – Milwaukee, Wi
1992 – 2004
Duties Machine Operator, blueprint reading, gaugiing parts, reports, recordkeeping, and Quality Control, Office/HR assistant, travel.
Education
Bachelor Degree in Human Service Management
Cardinal Stritch University Milwaukee, Wi
2009
Associates Degree in Business Management
Cardinal Stritch University Milwaukee, Wi
2008
Certification
Cardinal Stritch University Milwaukee, Wi
High School Diploma
Hamilton High School Milwaukee, wi
Skills: work well under pressure, ACH, Account Management, Banking, credit Analysis, Quality Control, Blueprint reading, Account Receivable, Account Payable, Account Reconcilability, Financial Report Writing, financial Services, Bank Reconciliation, financial Analysis.
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