Supply Chain Risk Management

Caroline Wanjiru

Tel: 469-***-**** Email: **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and organized Reverse Logistics and analytical risk management professional with 9 years of experience in managing logistics, returns, freight claims, and overall claims operations. Skilled in coordinating shipments, optimizing supply chain processes, and reducing costs while improving efficiency. Strong communicator with proven ability to collaborate with cross-functional teams and deliver results.

CORE SKILLS

Inventory Management

Vendor and Supply Management

Shipment Tracking and Documentation

Supply Chain Optimization

Order Processing

Customer Service and Communication

Data Analysis and Reporting

ERP & Logistics Software (SAP, BI, WMS, Oracle, TMS)

Risk Management

PROFESSIONAL EXPERIENCE

Samsung Electronics of America – Plano, TX 09/2024 – 05/2025

Reverse Logistics

• Developed risk management strategies, ensuring compliance with regulations and supporting decision-making through risk analysis and reporting.

• Analyzed return data to identify root causes, reducing product returns by 12%.

• Reviewed, validated, and processed claims to ensure accuracy.

• Collaborated with supply chain and sales teams to align forecasts with lifecycle trends and customer behavior.

• Led root cause analysis for inventory discrepancies and implemented corrective actions.

• Monitored KPIs (return rate, processing time, cost per return) to drive improvements.

• Maintained records for compliance and prepared management reports.

• Processed freight claims, including loss, damage, and shortage claims, ensuring timely resolution with carriers and vendors.

Aer Manufacturing – Carrolton, TX 06/2023 – 10/2024

Reverse Logistics

• Coordinated shipments and managed documentation for international/domestic orders.

• Assisted with inventory tracking, ensuring alignment with demand.

• Utilized data trends to forecast demand, improving staffing and inventory allocation.

• Implemented quality control checkpoints, reducing rework rates and improving first-pass yield by 25%.

• Communicated with customers regarding order status and resolved logistical concerns.

• Developed dashboards to track KPIs for real-time visibility.

• Processed purchase orders and maintained records of returns and inventory.

CCNJ Logistics – Plano, TX 04/2016 – 06/2023

Reverse Logistics

• Coordinated daily logistics operations, including shipments, returns, and inventory.

• Managed and tracked shipments to ensure timely delivery.

• Communicated with vendors, suppliers, and clients to schedule deliveries and verify accuracy.

• Developed forecasting models to predict return volumes, reducing backlog by 20%.

• Collaborated with warehouse teams to maintain optimal inventory levels.

• Analyzed logistics costs, identifying savings opportunities.

EDUCATION

Collin College – Frisco, TX

Associates Degree in Business Finance, 2015

CERTIFICATIONS

• Certified Logistics Associate (CLA), Manufacturing Skill Standards

• Risk Management Training

• Certified Supply Chain Professional Dispatcher

ADDITIONAL SKILLS

• Proficient in MS Office Suite (Excel, Pivot Tables, BI tools, SAP, PowerPoint)

• Experienced with ERP systems, TMS, NERP, inventory management tools

• Knowledgeable in import/export regulations and customs documentation

• Strong data analysis, able to identify trends and anomalies

Contact this candidate