It Support Technical

ZANDILE ROBERT

Boksburg, 145*-***-*** **** *******.******@*****.***

DOB: 1992/09/06 Code 10 Driver’s License Languages: English & IsiZulu

Professional Summary

Enthusiastic and reliable IT Support Technician with hands-on experience in updating, upgrading, and troubleshooting computer systems. Skilled in technical support, software and hardware diagnostics, and ensuring smooth IT operations. Eager to contribute strong problem-solving abilities and a team-oriented attitude to an entry-level IT support role.

Core Skills

• Technical Support & Troubleshooting

• Hardware/Software Upgrades

• Malware Protection & Security Setup

• Windows & Linux OS Installation

• Microsoft Office & Admin Tasks

• Communication & Teamwork

• Analytical Thinking

• Time Management

Technical Proficiencies

• Windows XP, Vista, Linux

• Software & Hardware Diagnostics

• Malware Installation & System Recovery

• Microsoft Office Suite

• Networking & Device Configuration

Work Experience

IT Support Technician

Air France, Johannesburg March 2015 – April 2017

• Provided hands-on support for computer updates, upgrades, and troubleshooting.

• Installed and maintained operating systems (Windows, Linux).

• Diagnosed and resolved software and hardware issues.

• Implemented malware protection and system recovery processes.

• Set up workstations, routers, and printers for employees.

• Ensured consistent performance and uptime through proactive monitoring.

Education

PC Support Certificate – Damelin, 2015

National Senior Certificate – Damelin, 2015

Certifications

Mobile Digital Literacy – NEMISA NPC, 2024

ICDL (International Computer Driving Licence) – Damelin, 2015

References

Available upon request

Contact this candidate