Technical Specialist Healthcare Representative

Jessica Jones

****************@*****.*** Jacksonville, FL, US

WORK HISTORY

Technical Specialist/ Healthcare Representative at Valor vip 2020-02-01 - Present(5 Year(s))

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Modify and customize commercial programs for internal needs. Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Healthcare Representative

Scheduling appointments and answering patients inquiries. Gathering patient information, including insurance, personal, and payment information. Identifying and verifying third party coverage and eligibility. Collecting payments for treatment and handling billing issues. Updating patient medical records and appointment information. Inbound and Outbound Sales at Concentrix Corporation 2015-01-01 - 2020-03-01(5 Year(s))

Handled many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets. Maintain records of the conversation with the customer and analyze the data Management at McDonald's Caspers -Jackson ville, Fl 2008-01-01 - 2018-03-01(10 Year(s))

Ensure that staff is friendly and helpful, and that customer receive good service. Find and train the right staff to ensure customer satisfaction. Manage budgets, control costs, and monitor the business's financial performance. Implement rules and educate staff on how to prepare, store, and present food safety EDUCATION

William M Raines Highschool -

Graduated 1998-01-01

General Studies

SKILLS

Telemarketing, 3 years

Customer Service, 15 years

Collection, 2 years

Call Center, 15 years

Customer Care, 15 years

Customer Support, 15 years

Outbound Sales, 10 years

Cold Calling, 10 years

Inside Sales, 5 years

Outside Sales, 5 years

Direct Sales, 5 years

English, 15 years

Typing, 15 years

Technical Support, 2 years

LANGUAGES

English, Advanced

CERTIFICATIONS

Food Safety

Healthcare Provider BLS

January 2014 to February 2019

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