Customer Service Front Desk
Resume:
CARLA STEVENS
Customer Service
Authorized to work in the US for any employer
CONTACT
®% ****************@******.***
Q 77449 katy Texas
EDUCATION
High School
****-**24
Cypress Park Highschool
CERTIFICATIONS
¢ Microsoft 365
e Excel Associate
¢ Microsoft Office Specialist
SKILLS
Communication skills
Multitasking
Customer service
Negotiation skills
Problem-solving skills
Organization and time
management skills
Bilingual
LANGUAGES
e English : Fluent
e Spanish - Fluent
PROFILE
Friendly and detail-oriented professional with experience in customer service,
front desk reception, and retail support. Skilled at assisting customers with
purchases, providing courteous in-person service, and ensuring a safe and
welcoming environment. Experienced in managing appointments, addressing
customer concerns, and offering bilingual support to enhance client
satisfaction. Recognized for maintaining organized workspaces, supporting
team operations, and creating positive first impressions in fast-paced
environments.
WORK EXPERIENCE
BAGGER
H-E-B
August 2024 - Present
* Maintained a clean and organized work area to promote a safe and
pleasant shopping experience for
* customers
* Assisted in loading grocery bags into customer vehicles, providing
friendly and helpful service
¢ Provided exceptional customer service by promptly responding to
requests and addressing any
* concerns or issues
* + Maintained knowledge of current promotions and discounts to inform
customers at the checkout counter
* Assisted other staff with my bilingual skills when there was a language
barrier.
FRONT DESK RECIPTIONIST
Tony & Guy Hair Salon
May 2025 - August 2024
* Welcomed clients with a professional and friendly demeanor, creating
a positive first impression of the salon
* Managed appointment scheduling, cancellations, and confirmations
using salon booking software to ensure smooth daily operations.
* Answered phone calls and responded to client inquiries promptly and
courteously
« Processed payments, issued receipts, and balanced the cash register
at the end of shifts
* Maintained a clean and organized reception area to uphold salon
standards
« Assisted stylists and management with administrative tasks as
needed
© Utilized bilingual communication skills to assist a diverse clientele and
enhance customer satisfaction
Contact this candidate