Client Relations Security Officer

BRIAN P. WILLIAMS

*** **** ******, ***. ** 347-***-****

Brooklyn, NY 11206 *********@*****.***

PROFESSIONAL PROFILE

Accomplished gatekeeper maintaining high-profile lobby and front-of-house presence providing tenant services and customer care in the areas of safety, security, concierge and client relations in retail, residential and commercial settings. Interested in acquiring challenging growth-oriented position focusing on facility security and customer services.

• Extensive exposure to public/client relations and customer service requirements, always attentive to the importance of maintaining excellent satisfaction to ensure customer retention and loyalty.

• Demonstrated leadership. Build and maintain positive business relationships with colleagues, clients and managers.

• Confident decision-making in handling simultaneous positions, tasks and assignments under difficult situations.

• Clear, concise communicator; simplify complex concepts or issues for easy understanding and application.

• Observant, attentive, calm and collected under pressure; productive when working independently or as a member of a team.

• Focused observation skills; anticipate outcome of situations given highlights of scenario.

• Proficient in computerized applications, CCTV and related surveillance equipment. CREDENTIALS

Licensed New York State Security Guard with 8 & 16-hour annual re-certification. SECURITY EXPERIENCE

Polaris Risk Management New York, NY

Hotel Security Officer 10/2022-Present

• Patrol public and private areas, protecting staff and guests in 460-room, 5-Star Premier New York hotel.

• Maintain surveillance of entrance, lobby, and front desk, detracting loiterers and solicitors, directing package delivery and held luggage to concierge, ensuring free-flowing foot traffic, responding to general questions mid providing directions to guests and visitors.

• Monitor fire command station, elevators, stairwells and points of access and egress for obstructions and vulnerability.

• Utilize CCTV to monitor safety of concessions and remote areas. School of Visual Arts New York, NY

School Security Officer 11/2018-10/2020

• Control student and guest traffic in and out of school.

• Check identification of visitors and tradesmen, process incoming packages.

• Patrol areas of concern and check for portal obstructions and safety hazards. Doyle Security (Replaced University Security Associates) New York, NY Hotel Security Officer (P/T) – Park Hyatt Hotel 1/2018-04/2020

• Patrol public and private areas, protecting staff and guests in 259-room, 5-Star Premier New York hotel.

• Maintain surveillance of entrance, lobby, and front desk, detracting loiterers and solicitors, directing package delivery, and held luggage to concierge, ensuring free-flowing foot traffic, responding to general questions mid providing directions to guests and visitors.

• Monitor fire command station, elevators, stairwells and points of access and egress for obstructions and vulnerability.

• Utilize CCTV to monitor safety of concessions and remote areas. Universal Security Associates New York, NY

Hotel Security Guard – Ritz-Carlton Hotel 08/2016-12/2018

• Performed tasks identical to those listed above.

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