A Team Service Excellence

M. Rohit

Sira, Karnataka 866******* **************@*****.***

OBJECTIVE

Motivated professional seeking work experience and professional development opportunities in the hospitality industry. Aiming to contribute to company success while enhancing my knowledge, skills, and experience.

HIGHLIGHTS OF QUALIFICATIONS

•Excellent clerical and upselling skills.

•Outstanding time management, multi-tasking, and problem-solving abilities.

•Leadership in service excellence in a fast-paced environment.

•Exemplary attention to detail; proficient in product, service, and computer knowledge.

•Extensive knowledge of cashier systems (Point of Sale, Micros, Opera).

•Quick learner; energetic, courteous, enthusiastic, flexible, and hardworking.

•Enjoys working in a team setting and independently.

•Outstanding communication skills and outgoing personality.

WORK EXPERIENCE

Amazon

driver Karnataka February 2023 – May 2024

Pick Up & Load

Collect packages at your assigned delivery station or Amazon facility and organize them properly in the delivery vehicle—loading securely to prevent damage.

Safe Transportation

Drive the company-issued van or vehicle while strictly following traffic regulations and safety protocols. Perform pre- and post-trip vehicle inspections and maintain cleanliness.

Efficient Route Navigation

Use Amazon’s handheld scanner/GPS device to follow optimized routes, adapt to traffic and weather, and ensure timely delivery completion.

Parcel Handling & Delivery

Unload and deliver packages to customers—typically carrying up to 50 lbs per package—confirming delivery by scanning or obtaining signatures, and handling special instructions or COD when needed.

Big basket Karnataka.

driver September 2021 - February 2023

Pickup & Drop-off

Collect grocery orders from the designated BigBasket hub.

Deliver items safely to customers’ doorsteps, ensuring order accuracy and timely fulfillment.

Route & Navigation

Use the BigBasket mobile app and GPS navigation to identify the fastest, safest routes for timely deliveries.

Customer Interaction

Maintain polite, professional communication with customers.

Verify delivery with IDs or digital confirmations, assist with payment processing (cash, cards, or online).

Safety & Compliance

Follow traffic regulations and safe driving practices

Adhere to company protocols for vehicle maintenance and hygiene.

Telecaller / Tele Caller Executive Karnataka

. Operations May 2019 - August 2021

Handle incoming and outgoing calls—address customer inquiries, complaints, upsell services, and resolve issues promptly.

Log interactions accurately in telephony systems or CRM tools.

Meet targets for call-handling time, customer satisfaction, attendance, and quality.

Serve diverse needs—credit card support, account updates, transaction issues, promotions, etc.

EDUCATION & CERTIFICATION

Mixology Certificate Goa, India

European Bartending School Graduated in: March 2025

Bartending Certificate Goa, India

European Bartending School Graduated in: March 2025

SSLC- V.S.M English school Karnataka, India

2009

East West polytechnic Karnataka, India

(Automobile department) 2012

M.S Ramaiah Karnataka, India

2015

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