Help Desk Data Center

Bao Pham

***** ******* ***** **

Westminster, CA 92683

Email: **********@*****.***

Cell: (714) - 330 - 0276

Work Experience

AT&T / Evoque / Center Square

Data Center Operation Specialist 03/2008 – 09/2025

Irvine, CA

Remote Hand and troubleshooting by ticket system (SnowNow, Remedy).

Provide support to collocation customers, provide prompt response to customer “Smart Hands” requests and conduct DC tours for the new customers.

Install equipment cages, racks, cabinets, and customer’s network, data equipment, and power distribution unit (PDU).

Manage receiving, unpacking, and inventory of equipment from vendors, ensure accurate records.

Decommissioning out date equipment and preparing for recycling.

Lift 60-75lbs. and perform work requiring extended walking and bending.

Install/uninstall customer server racks, equipment's, PDU.

Connecting and managing cables, labeling equipment and managing move network cables between ports or interfaces. Testing and verifying fiber cross connection

Physical installation of server hard drives, Memory, Power supply, network devices.

Maintenance and monitoring all building systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switchgear),

Maintenance and monitor cooling systems (CRAC/CRAH units, chilled water systems)

Support Data Center on 24/7/365 basis.

EMC

Storage Field Engineer 05/2006 - 02/2008

Irvine, CA

Troubleshoot and resolve storage-related issues across development, staging, and production environments.

Replacing Failure hard drives.

Installation and maintenance of the structured cabling system.

Excellent customer service skills with strong problem-solving skills.

Broadcom

IT Desktop Support 06/2001 - 03/2005

Irvine, CA

Troubleshoot, diagnose and resolve standard user support hardware, and software problems including end-user.

Reimaging new laptop/Desk, install software, update computer to latest release.

Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices.

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Perform on-site analysis, diagnosis, and test fixes to ensure the problem has been adequately resolved.

Education

University Of Phoenix 2004 - 2006

Bachelor’s degree in computer information systems

Southern California Institute of Science 2002 - 2003

Certified Computer Networking (CCNA, CCNP)

University of Penn State 1998 - 2001

Bachelor’s degree in electrical

Professional Skills

CCNA, CCNP Certification

COMPIA+ Certification

Microsoft Professional Certification (MCP)

CCNA, CCNP Certification

Certified Data Centre Technician Professional (CDCTP)

Contact this candidate