Desktop Support Specialist
Resume:
Contact
+1-210-***-**** (Mobile)
************@*****.***
www.linkedin.com/in/hadibanaei
(LinkedIn)
Top Skills
IT Operations
Hardware Diagnostics
Office 365 Administration
Certifications
Microsoft Certified Professional
(MCP)
Microsoft Certified Technology
Specialist: Office SharePoint Server
2007, Configuring (MCTS)
Microsoft Certified Systems
Engineer: Security (MCSE)
Microsoft Certified Technology
Specialist: Office SharePoint Server
2007, Configuring (MCTS)
Hadi Banaei
Remote Desktop Support Specialist @ Ginovera Microsoft Certified IT Professional
Painted Post, New York, United States
Summary
At Ginovera, as a Remote Desktop Support Specialist, the focus is on optimizing technical operations by updating ERP systems, enhancing CCTV infrastructure, and addressing hardware and software challenges. With over a year of experience, the role involves managing SLAs and utilizing remote support tools like TeamViewer and AnyDesk to ensure timely problem resolution. Microsoft certifications provide a strong foundation for secure system management and efficient IT operations.
Proficient in managing and meeting Service Level Agreements
(SLAs) to ensure timely delivery of services.
Previous experience at Pladis Global emphasized HMI implementation, SharePoint administration, and VPN security, building a robust skill set in desktop and network support. These experiences, combined with a collaborative approach, contribute to strengthening system reliability and achieving organizational objectives. Dedicated to driving innovation and secure infrastructure, the role supports seamless technical operations across diverse environments.
Experience
Ginovera
Remote Desktop Support Specialist-Technical Project Coordinator March 2024 - July 2025 (1 year 5 months)
- Desktop Support, On-Site & Remotely
- Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
- Local and Network Printer installation and management
- Hardware and Software Problem Resolution
- Remote Support and Control (TeamViewer, AnyDesk, Intelli Admin, Net Support & Remote Desktop, GoTo Assistant, RAdmin, Splash Top SOS) Page 1 of 5
- Updating and developing the computer network, hardware, software (ERP), and factory CCTV system
- Fixing the technical problem of the industrial diesel generator system
- Provided repair and support, including troubleshooting, diagnosis, and repair of related hardware and software
Break/Fix Support (PC, Mac, Printers).
- Windows operating system client and Server support
- HMI, Sensors, and Shop Floor Online implementation
- Desktop Support, On-Site & Remotely
- Anti-Virus (Local & Network)
- IP phone administrator & support
pladis Global
Information Technology Support Analyst
October 2022 - February 2024 (1 year 5 months)
Big Flats, New York, United States
• HMI, Sensors, and Shop Floor Online implementation
• Desktop Support, On-Site & Remotely
• Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
• Anti-Virus (Local & Network)
• Remote Support and Control (TeamViewer, Any Desk, Intelli Admin, Net Support & Remote Desktop, GoTo Assistant, RAdmin, Splash Top SOS)
• Local and Network Printer installation and management
• Hardware and Software Problem Resolution
• Windows operating system client and Server support
• Microsoft Office suite support, Microsoft Office 365
• SharePoint Administration & User Support
• Securing infrastructure and VPN administration
• Local Network, and Wi-Fi support
• Design and implementation of CCTV system- IP Camera & NVR, Analog Camera & DVR
• Active Directory in Domain SRV, Domain User, DHCP
• Mail Server and File Server management
• Repair and replace Dell/HP/ Lenovo hardware parts on Desktops, Laptops, and tablets.
• Uninterruptible Power Supplies (UPS) and Power Distribution Units (PDU)
• Provided repair and support, including troubleshooting, diagnosis, and repair of related hardware and software
Break / Fix Support (PC, MAC, Printers).
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• Break/fix repair Computers, servers, printers, storage systems, and networks.
• Manage multiple ticketing systems and update them with new information.
• Troubleshoot, diagnose, and resolve issues with MAC, Windows 7, and Windows 10 desktops and laptops.
• Server room management & rack arrangement.
• IP phone administrator & and support
• BitLocker management
• Endpoint Microsoft imaging system - Microsoft Intune Alternative - MDM Device Management
• Inventory report
• Cost center analyst
Sa'dabad historical cultural complex
Information Technology Project Manager
January 2021 - July 2022 (1 year 7 months)
Tehran
• Project Manager on implementing and setting up CCTV for Saadabad's museums
• Performed hands-on desktop and laptop support for system refresh projects, supported users in setting up network printers, and managed software failures due to viruses on an as-needed basis.
• Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
• Performed desktop and laptop support for system refresh projects, supported users in setting up network printers, and managed software failures due to viruses.
• Assisted through phone, chat, email, and remote support with advanced software issues by researching inaccuracies/errors, performing software testing, and improving overall computer systems
• Executive Consultant for the installation and commissioning of the CCTV system for Saad Abad Palace Museums.
• Provided support for PC users, including repairs, installation, and configuration of network printers, reimaging and encrypting of users' PCs, and RMA.
• Supported networking (TCP/IP, DNS, DHCP, VPN, and wireless configuration)
• Tested new hardware and software before being distributed to end users
• The imaging of PCs for new onboarding employees
Orono Pharmacy Inc
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Desktop Support Specialist
October 2014 - February 2021 (6 years 5 months)
Orono, Maine, United States
• Manage and support PCs (Hardware and Software), Networks, Internet, printers, …
Anti-Virus, Remote App, Printers, Problem Resolving, Windows 7, 8, 10, Windows Server, Microsoft Office, VPN, Local Network, Wi-Fi, Mac OS
• Install New Devices
• Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
• Add Device to network
• Help desk, answering calls and e-mails regarding the computer network or
• Communication system
• Provide daily support for computer network users
• Configuring hardware and software
• Configuring computers, Printers, Desk phones, Video Conferencing devices, and Servers
• Improved the overall network capabilities by designing and implementing new connectivity network configurations
• Disassemble, inspect, repair, test, and service PC systems and printers to the motherboard or control board level
• Maintain database systems and software
• Guide personnel for technical issues regarding software, hardware, and network problem solutions
• Provided support for PC users, including repairs, installation, and configuration of network printers, reimaging and encrypting of users' PCs, and RMA.
• Created Microsoft Active Directory user accounts and group permissions
• Configured desktops and laptops, installing standard software and troubleshooting hardware issues.
Cultural Heritage, Tourism and Handicrafts
IT Support Specialist at Handicraft Department
January 2010 - 2014 (4 years)
Iran
• Responsible for more than 80 clients and servers.
• Maintenance and development of hardware and software local area network deployments for computers, servers, and printers.
• Set up an Active Directory server
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• Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
Cultural Historical Complex of Saadabad
Information Technology Manager
January 2005 - January 2010 (5 years 1 month)
Iran
• Project Manager on implementing and setting up Fiber Network for 56 buildings (including museums and administration area) at the Cultural Historical Complex of Saadabad
• Responsible for more than 150 clients and servers.
• Maintenance and development of hardware and software local area network deployments for computers, servers, and printers
• Fiber Optic Network Project Supervisor
• Proficient in managing and meeting Service Level Agreements (SLAs) to ensure timely delivery of services
• Set up and maintain a CCTV system inside the office and set up IP cameras.
• Configuring computers, Printers, Desk phones, Video Conferencing devices, and Servers
• Disassemble, inspect, repair, test, and service PC systems and printers to the motherboard or control board level
• Maintain database systems and software
• Provided support for PC users, including repairs, installation, and configuration of network printers, reimaging and encrypting of users' PCs, and RMA.
• Configured desktops and laptops, installing standard software and troubleshooting hardware issues.
Education
Payame Noor University (Distance Education)
Master's degree, Computer Engineering
Azad University (IAU)
Bachelor's degree, Industrial Engineering
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