Business Development & Client Success

Allison Granai

919-***-**** *********@*****.*** Cary, NC

SUMMARY

Motivated professional with a strong background in communications, team leadership, and consistently surpassing performance goals. Skilled in building relationships, active listening, problem-solving, and delivering results. Eager to apply this experience to grow in a management or client success role. EDUCATION

North Carolina State University Raleigh, NC

Bachelor of Arts in Communication, Media Concentration Cum Laude May 2024 PROFESSIONAL EXPERIENCE

Untappd for Business Remote

Business Development Representative Present

Prospected and qualified hospitality leads through 80+ daily calls and personalized emails

Booked demos with key decision-makers to drive top-of-funnel growth for B2B software solutions Ruffalo Noel Levitz Raleigh & Wilmington, NC

Engagement Center Manager at UNC Wilmington July 2024 – May 2025

Recruited, trained, and managed a team of 25 fundraisers, driving high performance and professional growth, while maintaining strong relationships with client partners to ensure campaign success

Managed business operations by overseeing project budgets, maintaining daily, weekly, and monthly reports, and updating program progress trackers to accurately forecast results

Exceeded campaign goals a month early by generating over $115K in pledges, ending 16% above target

Consistently recognized for exceeding goals with multiple monthly performance awards Engagement Center Management Internship January 2024 – May 2024

Analyzed performance reports to track key metrics, identify trends, and make data-driven decisions that enhanced caller effectiveness and fundraising outcomes

Developed management skills by handling administrative tasks such as interviewing candidates, supervising calls, mentoring team members, and providing constructive feedback to improve performance Engagement Ambassador and Student Supervisor at NC State September 2023 – May 2024

Advocated for financial support benefiting student scholarships, on-campus resources, and educational development, raising $15,000 through outbound calls in the first three months

Built trusting relationships with alumni and parents and serving as the initial point of contact and facilitating significant planned giving opportunities to grow NC State’s Annual Giving Campaign Coquette Raleigh, NC

Server and Trainer July 2021 - July 2024

Delivered exceptional customer service and enhanced guest experiences by recommending premium menu items and curated wine pairings, driving higher average check sizes and contributing to increased revenue

Assisted in planning, setting up, and facilitating private events ACTIVITIES & LEADERSHIP

The Portal HQ Raleigh, NC

Design and Events Advisor October 2022 - Present

Planned and executed venue events to drive revenue growth and strengthen community engagement

Advised on product design improvements to enhance visual appeal and audience alignment SKILLS

Technical: Salesforce, Gong, Microsoft Office Suite, Cadence, Thankview, Cap Cut, RNL Engage as CRM, Workamajig, Concur, Scripting Formats, Google Workspace, Slack, Canva Interpersonal: Communications, Staff Management, Administrative Support, Hospitality, Donor Relations, Networking, Team Leadership, Customer Service, Script Writing, Client Relationship Building

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