Customer Service Technical Support

KAMISHIA PAYNE

***** * ***** **** ************, MO 64050 816-***-**** *************@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Project Coordination

Scheduling

Bookkeeping

Technical Support

Payment Collection

Cash Handling

Customer Service

Returns Processing

Cash Register Operation

Script Use

Upselling and Cross Selling

Experience

Receptionist Jun 2023 to Current

Mini Warehouse Independence, MO

Greeting visitors and providing them with assistance.

Answering incoming calls, taking messages.

Maintaining a neat work area by organizing materials and tidying up furniture.

Having clients sign in before allowing access to the building.

Ensuring that all necessary forms are completed accurately prior to leaving

Providing excellent customer service at all times while helping with customers.

Processing payments and updating accounts to reflect balance changes.

checking mail and giving it to the correct personnel each day.

Cashier Mar 2015 to Dec 2015

Target Seattle, WA

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Conducted price checks for special orders or discounts as requested by customers.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Performed other duties as assigned by management.

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Telemarketer Nov 2012 to Jan 2013

Sedona Pines Resort Buckeye, AZ

Greeted customers in a friendly, professional manner on the phone.

Provided product information, answered questions, and offered solutions to customer inquiries.

Initiated outbound calls to prospective clients using scripts.

Identified potential customers through cold calling and database research.

Fast Food Crew Member Dec 2008 to Apr 2009

Arby's Gresham, OR

Greeted customers in a friendly and professional manner.

Operated cash registers to process customer orders.

Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.

Provided excellent customer service by responding to inquiries promptly.

Replenished condiments, napkins, and other supplies at the counter area.

Followed all health and safety regulations when handling food.

Cashier Jul 2008 to Nov 2008

Dollar Tree Gresham, OR

Greeted customers and answered any questions they had about the store's products and services.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Front Counter Cashier Mar 2007 to Apr 2008

Dairy Queen Grill & Chill Troutdale, OR

Greeted customers and provided friendly customer service.

Processed payments, gave change and issued receipts for orders.

Maintained cleanliness of work area throughout shift.

Stocked shelves with food items and supplies as needed.

Answered customer inquiries regarding menu items, prices, promotions and special offers.

Handled customer complaints in a professional manner while following company policies and procedures.

Adhered to all food safety regulations including proper storage of products and temperature control guidelines.

Inspected orders to make sure they were accurate before handing them to customers.

Education and Training

High School Diploma May 2011

Insight School of Washington Tacoma, WA

Some College (No Degree)

Heald Portland, OR

Highlights

Hardworking

Flexible

Patience

kind

References

References available upon request.

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