Technical Support Technician

Yazid Nedir

236-***-**** *****.*****.**@*****.***

Burnaby, BC, Canada Ẁ Ṡ Canadian Citizen

Languages: French (Native), English (Fluent)

Driver’s License

PROFESSIONAL SUMMARY

Dedicated IT professional with over 8 years of hands-on experience in technical support, system administration, and network configuration. Recently completed formal training and practicum in Network & Systems Administration, reinforcing current skills in Windows, Linux, cloud platforms (AWS, Azure, GCP), virtualization, and cybersecurity tools. Proven ability to diagnose and resolve complex technical issues, configure systems, and deliver effective end-user support across diverse environments.

CORE COMPETENCIES

Technical Support & Troubleshooting

System & Network Administration

Windows & Linux Environments

Cloud Platforms (AWS, Azure, GCP)

Active Directory & Access Management

Help Desk Tools (Trackit, Octopus C2, Siebel, Remedy)

Hardware & Software Installation

Remote Support (TeamViewer, VNC, Remote Desktop)

Technical Documentation

User Training & Communication

TECHNICAL SKILLS

Platforms: Windows, Windows Server, Linux, AWS, GCP, Azure

Networking: LAN/WAN, TCP/IP, DNS, DHCP, Cisco Routers & Switches

Hardware: Desktops, Laptops, Printers, Scanners, Routers, Modems, Projector

Software: Anti-Virus Programs, C#, Visual Studio 2022, Acronis, VMware, Hyper-V Remote Desktop, GitHub, MS Office, AI Tools

EDUCATION & CERTIFICATIONS

Network Systems Administrator Diploma Nov 2023 & Dec 2024 CDI College, Burnaby, BC

Relevant Coursework: Networking configurations (VLAN, WAN, LAN), Windows & Linux

Administration, Virtualization (VMware, Hyper-V), Cisco Packet Tracer, Cloud Computing (Azure)

IT Network Support Specialist Diploma DEP Jan 2009 & Sep 2011 Marguerite Bourgeois Professional Training, Montreal, QC CERTIFICATIONS

Cisco Certified Network Associate CCNA 2016

Complete Windows Server Administration UTCLI Solutions 2024

IT Fundamentals UTCLI Solutions 2024

C# Programming Master Class UTCLI Solutions 2024

Windows Server 2022 Administration Udemy 2024

Cybersecurity (ISC ) UTCLI Solutions 2025

PROFESSIONAL EXPERIENCE

Digital Modules Technologies Practicum Experience New Westminster, BC Nov 2024 & Dec 2024

Configured, customized proprietary business applications to meet client requirements

Adjusted application menus and pricing structures based on business needs

Gained hands-on exposure to software integration and technical support workflows IT SUPPORT & CLIENT SERVICES EXPERIENCE

Montreal, QC 2010 & 2019

Provided technical support and systems administration services to a variety of clients across corporate, healthcare, and public sectors. Also supported clients with telecom/internet service setup, phone systems, and security alarm solutions during this time Key responsibilities included:

Xerox

OS4 Techno

Hospital Verdun

Curateur public du Québec

Gexel Telecom

Pharmascience

BestBuy

Insertech

Sales and client support roles for telecom services (internet, phone) and security alarm systems PROJECTS & ACCOMPLISHMENTS

Developed a 3D Car Racing Desktop App using Unity and C# with real-time player controls, AI behavior, and physics-based movement

Created a fully functional Desktop Calculator App in Visual Studio 2022 using C#, demonstrating UI/UX design and coding proficiency

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