Customer Service Cloud Solutions

CHAD PARISH

Whippany, NJ • 862-***-**** • ************@*****.*** • LinkedIn

Sales & Customer Service Professional CRM & Cloud Solutions Expertise

Motivated and dependable professional with a strong background in customer service and a growing passion for the culinary arts. Known for thriving in fast-paced, team-oriented environments and bringing energy, creativity, and precision to every project. While not formally trained in a commercial kitchen, I have gained valuable hands-on experience through participation in BBQ competitions and events like Memphis in May where we won 1st place Grand champion of the world in 2023 and 4th place pork shoulder in 2025 and other collaborative food-focused endeavors. Eager to bring my enthusiasm, work ethic, and team-first mentality into a kitchen setting where I can continue to learn, contribute, and grow within the culinary field.

CORE SKILLS

Salesforce, HubSpot • SaaS / IaaS / PaaS • AWS Cloud • Objection Handling

Customer Retention & Engagement • Negotiation • Demo Presentations

Discovery & Qualification • CRM Customization • Microsoft 365 • Google Workspace

PROFESSIONAL EXPERIENCE

Dish – Roseland, NJ

Retention Specialist Mar 2024 – Present

• Consistently exceeded 50% retention goals, averaging 55%+ monthly.

• Maintained a 95% NPS, boosting customer loyalty and satisfaction.

• Reduced average ticket resolution time by 22%, improving service efficiency.

PSEG – Harrison, NJ

Customer Relationship Specialist Aug 2016 – Mar 2024

• Resolved 10+ customer issues daily with 100% satisfaction rate.

• Prevented ~$640M in potential losses by identifying 800+ annual leaks.

• Promoted to Safety Council for exceptional performance and zero-accident record.

Englewood Department of Public Works – Englewood, NJ

Laborer/Driver May 2006 – Aug 2016

• Trained and mentored new team members, improving efficiency by 45%.

• Maintained a turnover rate under 10% by fostering a collaborative work environment.

• Provided technical advice and ensured quality control for equipment installations.

Careerist – Whippany, NJ

Sales Engineer Intern (Simulation) May 2023 – Aug 2023

• Built tailored HubSpot CRM demos addressing client-specific needs.

• Applied structured objection-handling techniques to improve close rates.

Unlimited Connections – Montclair, NJ

Sales Manager Jan 2003 – Apr 2006

• Increased deal closures by 25% through process optimization and team training.

• Maintained 100% customer satisfaction through expert product knowledge.

EDUCATION & CERTIFICATIONS

Sales Engineering Bootcamp – Careerist (2023)

Google IT Support Certificate – Google (2022)

William Paterson University – Coursework in Computer Science & Business Administration

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