Customer Service Client
Resume:
JANET D.
NEELY
************@*****.***
Meridian, MS 39307
Client-focused Registered Client Service Advocate offering 10+ years of experience managing key accounts to deliver superior customer service. Proficient in Microsoft, Excel and Access. Expertise in providing client support, maintaining files, records, and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. PROFESSIONAL SUMMARY
Health Solutions LLC - Appointment Setter
Meridian, MS • 09/2020 - Current
Janet Day Care - Child care
Meridian, MS • 08/2012 - 06/2020
WORK HISTORY
Acted as first point of contact and set appointments for prospective clients.
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Scheduled and confirmed appointments and meetings for senior management team.
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Answered phone calls and answered questions from
potential customers.
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Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
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Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
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Promoted increased sales through outgoing calls
demonstrating excellent product knowledge.
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Created daily schedule and centers for playtime,
mealtime, circle-time, naptime, crafts and other
activities
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Provided the structure, consistency, socialization and warm environment children need to excel
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Implemented preschool curriculum and learning stations modeled after standards set to advance kindergarten- readiness.
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• Built solid and trusting rapport with children and SKILLS
• Medical Transcription
• Accounting
• Medical Terminology
• ICD-9-CM Coding
• CPT Coding
Medical Information
Management
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Calm and Professional
Under Pressure
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Verbal and Written
Communication
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• Detail-Oriented
Multitasking and
Prioritization
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• Proactive self-starter
Call Volume and Quality
Metrics
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Meridian High School
Meridian, MS • 05/1987
High School Diploma
Meridian Community College
Meridian, MS • 05/2012
EDUCATION
Associate of Applied
Science: Medical Office
Terminology
Preferred Care Partners - Customer Service
Representative
Meridian, MS • 08/2009 - 05/2011
SILVER CARE - Customer Service Representative
Meridian, MS • 07/2005 - 02/2009
Save Rite - Customer Service Associate
Meridian, MS • 08/1995 - 10/2002
families, fostering trust and communication to meet case needs.
Maintain a high-volume workload within a fast-paced environment
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Assisted an average of 40+ clients per day and
consistently met performance benchmarks in all areas
(speed, accuracy and volume)
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Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve
productivity
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Maintained relationships of both internal and external clients
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Educated clients on the program Medicare Advantage and program enrollment.
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Improved call management database efficiency by
changing and updating contact information
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Performed quality assurance and reported
incidents/errors to Supervisor
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Answered, screened and processed over 200 calls daily using a call management system and web-based
communications
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Trained new employees to incorporate an efficient
screening process.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Greeted customers and determined their specific needs by following up and generating repeat business by
encouraging customers to return
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• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Explain all details of payment method to the customers Worked flexible schedule and extra shifts to meet
business needs.
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Worked closely with shift manager to solve problems, and handle customer concerns
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Contact this candidate