Customer Service Front Desk

TANIYA SPENCER

District Heights, MD 202-***-**** **************@*****.***

Professional Summary

Motivated and customer-focused professional with 5+ years of experience in customer service, hospitality, and retail environments. Skilled in client communication, sales support, and event coordination. Proven ability to increase customer satisfaction and team efficiency. Seeking to leverage interpersonal and operational strengths in a dynamic role within hospitality, retail, or customer success. Professional Experience

Kidzden – Bowie, MD

Party Planner May 2025 – Present

- Coordinate and execute themed birthday parties and private events for children and families.

- Manage client bookings, schedules, and event logistics to ensure smooth and timely operations.

- Collaborate with vendors and staff to deliver high-quality guest experiences tailored to customer preferences.

- Oversee event setup, decor, and cleanup, maintaining safety and satisfaction throughout each event. Play Ec – District Heights, MD

Front Desk Receptionist Jan 2023 – May 2025

- Delivered high-quality service by welcoming guests and managing front desk operations.

- Processed payments, memberships, and event bookings using POS systems.

- Coordinated and hosted birthday parties and events, ensuring smooth execution and client satisfaction.

Amazon Fulfillment Center – Upper Marlboro, MD

Fulfillment Associate Aug 2023 – Apr 2024

- Accurately picked, packed, and prepared customer orders for shipping.

- Managed inventory and ensured proper stock rotation using handheld scanners.

- Conducted quality checks to ensure all packages met company standards. Applebee’s – Forestville, MD

Hostess Jan 2023 – Jun 2023

- Managed front-of-house operations including guest seating and waitlist coordination.

- Ensured efficient flow of guests to tables while optimizing server sections.

- Provided fast and friendly responses to guest inquiries and special requests. Topgolf – Oxon Hill, MD

Guest Services Associate Jan 2022 – Oct 2022

- Greeted guests, facilitated check-ins, and supported event bookings.

- Assisted with on-site logistics and ensured high guest satisfaction.

- Handled cash, credit, and POS transactions accurately and efficiently. Education

Suitland High School – Forestville, MD

High School Diploma Aug 2023

Skills

Event Planning Customer Service POS Systems Client Relations Time Management Order Fulfillment Inventory Management Verbal & Written Communication Team Collaboration Technical Proficiency Problem-Solving Adaptability Remote Support

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