Project Manager, customer service

Noshaba Shafiq

**** **** ******** *******, *** *F, Brooklyn, NY 11209 Email: *******.*********@*****.*** Phone: +1-319-***-**** No Visa Sponsorship required Valid Driving License SUMMARY

Strategic and detail-oriented professional with a strong background in social research, project management, and community program coordination. Skilled in leading teams, streamlining operations, and aligning initiatives with organizational goals. A collaborative, inclusive leader with strong communication skills, fluent in English, Urdu, and Punjabi—committed to delivering impact and operational excellence.

EDUCATION

University of Northern Iowa Fulbright Scholar 3.641 CGPA Cedar Falls, IA, USA MS/MA Women’s and Gender Studies 2021-25

University of the Punjab 3rd position 3.86 CGPA Lahore, Pakistan BS (Hons.) Gender Studies Laptop Award from the Prime Minister of Pakistan 2015-19 University of the Punjab Lahore, Pakistan

B.A Sociology-Secured 1st division 2016-18

EXPERIENCES

McDonald’s Crew Management Trainer (Dec-2023- 2025) Cedar Falls, IA

• Delivered exceptional customer service by ensuring prompt and accurate service.

• Demonstrated sensitivity to individual customer needs and preferences.

• Provided friendly and helpful assistance to customers.

• Always adhered to food safety and hygiene regulations.

• Upholded high standards of hygiene to ensure the health and safety of customers and team members. Women’s & Gender Studies Department, UNI Graduate Research Assistant (Jan-May 2023) Cedar Falls, IA

• As a Graduate Research Assistant, I supported academic and administrative functions through event coordination, research, data management, and community outreach. I contributed to social awareness initiatives, conducted literature reviews, and collaborated with faculty and stakeholders, demonstrating strong organization, research, and communication skills essential to the department’s success. Public Health Department, UNI Graduate Research Assistant (Aug-Dec 2022) Cedar Falls, IA

• Dedicated 10 hours weekly to a project focused on birth story narratives—collecting, organizing, and analyzing stories for an archive. Conducted a literature review exploring the role of storytelling in public health, gaining insights into how narratives can inform research and community health initiatives. The Citizens Archive of Pakistan Museum Educator (Sep, 2019-April, 2020) Lahore, Pakistan

• Engaged in guiding the native community and international delegates about the history of Pakistan, along with a team of 20 people, for 9 hours daily for the past 8 months.

• Delivered 50 guided tours to different groups, i.e., University & School Students, Govt. Officials, Indigenous & International groups of families.

Amal Academy Best Mega-Project Award Winner Management Intern (May-June, 2018) Lahore, Pakistan

• Learned public speaking, creativity, social work & interpersonal skills and accomplished multiple tasks with the AMAL Team for 8 hours daily.

• Used communication skills by making quality follow-up phone calls to potential fellows. Akhuwat Institute of Social Enterprise & Management Intern (Feb-Mar, 2018) Lahore, Pakistan

• Coordinated with 25 members and spent 35 hours in different communities, and engaged 50 members of the community in different projects and activities.

CONFERENCE, TRAINING & CERTIFICATIONS

Trsut20 Certified Food Handler 2023-2026 Fulbright Iowa Chapter-2023 Green Dot Iowa 2022 Global Biosecurity for one Health by Murdoch University Communication & Interpersonal Skills at Work by University of LEEDS Social Change: How Can Marketing Help? by Griffith University Rural Health Care Issues and Way Forward by National Center for Rural Development, Islamabad Learning Informative Skills to Avert Plagiarism by Punjab University Library Creative Writing & Freelancing by Digiskills.pk Microsoft Office Specialist MS Word 2010 VOLUNTEER WORK

Northeast Iowa Food Bank, Waterloo, IA Walnut Neighborhood Plantation Drive, Waterloo IA Women’s and Gender Studies Department-UNI Cultural Intensive Program (CIEP) Shaukat Khanum Memorial Cancer Hospital Al-Khidmat Foundation Amal Academy

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