Technical Support Engineer

E. Prakash

801-***-**** *************@*****.***

www.linkedin.com/in/prakash-e-775b8a18a

Dindigul, Tamil Nadu, India

Professional Summary

Dedicated and adaptable Technical Support Engineer with 3+ years of experience across IT support, banking operations, and customer service roles. Skilled in full-stack web development, system troubleshooting, and Office 365/G-Suite management. Passionate about learning new technologies and delivering reliable product support.

Technical Skills

Programming Languages: C, C++, Python

Web Technologies: PHP, JavaScript, HTML5, CSS3, Bootstrap Database: MySQL, PL/SQL

Frameworks & Tools: XAMPP, GitHub

System & Network: Windows OS troubleshooting, LAN/Printer Support, Active Directory, Outlook Configuration, Basics of Linux Ubuntu. Remote Tools: AnyDesk, Remote Desktop Connection

Cloud & Suites: Office 365, G-Suite

Professional Experience

Technical Support Engineer- SSM Institute of Engineering and Technology, Dindigul (Jan 2023 – Present)

- Provide technical support for students and faculty on hardware/software and LAN connectivity issues.

- Maintain system updates and ensure optimal network performance.

- Configure email clients (Outlook, G-Suite) and manage Office 365 environment. Trainee - QuessCorp Pvt. Ltd., Dindigul (Aug 2022 – Dec 2022)

- Handled customer onboarding and promotion of financial products.

- Ensured KYC compliance and maintained customer records. Associate - Phenoleaf (PHLB) Solution Services, Dindigul (2021 – 2022)

- Promoted personal loan and financial products to customers.

- Provided post-sales support and resolved queries efficiently. Non-Voice Associate - Vennsys Global Solution, Dindigul (2020 – 2021)

- Engaged in data entry and backend customer operations for BPO clients. Education

B.E. in Computer Science and Engineering- Christian College of Engineering and Technology, Oddanchatram – Anna University (2018) - CGPA: 7.43 H.S.C (Maths & Computer Science) - St. Mary’s Higher Secondary School, Dindigul – State Board (2014) - 78%

S.S.L.C - St. Mary’s Higher Secondary School, Dindigul – State Board (2012) - 82.4%

Certifications & Courses

Oracle PL/SQL Developer – Tamil InfoTechnology, Dindigul Customer Relationship Management (CRM) – Excelus Learning Solutions, Dindigul

Basics of Python – Infosys Springboard

Web Designing and Reselling Workshop – CCET, Oddanchatram Big Data Applications Workshop – CCET, Oddanchatram Python Programming Workshop – CCET, Oddanchatram

Academic Project

Malicious Account Detection in Social Networks (MADISN)- Domain: Java Developed a detection system to identify and block malicious users in e- commerce and online platforms using behavioral analysis and transaction data. Professional Strengths

- Strong interpersonal and communication skills

- Quick learner and tech-savvy

- Excellent problem-solving and adaptability

- Team player with a strong work ethic

Personal Details

- Date of Birth: 03 May 1997

- Languages: English, Tamil

- Nationality: Indian

- Driving License: Available

Place:

Date: [E.PRAKASH]

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