Customer Service Operations Manager

GRAHAME PLAISTED

Nashua, NH ***** *******.********@*****.*** 603-***-****

SKILLS & ABILITIES ADP/CDK, Automate, Bushive, Traversa, Fastrack, Limoanywhere, Driveranywhere, mHelpdesk, Xcelerator, GPS Tracking systems, School bus driver certification, Angie’s list/HomeAdviser, Reservation and billing systems, MS Office, Google Workspace, basic HTML, XML, Javascript, top seller, President’s Club award winner. EXPERIENCE TRANSPORTATION DISPATCHER MANCHESTER SCHOOL DISTRICT (MSD) 2025 - PRESENT

Dispatch and ensure the safety of student transportation for in/extra-district, charter schools and extracurricular charters. Provide customer service for MSD Transportation. Use of two-way radio. Union environment. OPERATIONS MANAGER THEN ELECTRIC

2025 - PRESENT

Manage all aspects of the business (electrical and fire alarm systems). Manually created and managed General Ledger, Account Payable/Receivable, Payroll, Purchasing, inventory, lead tracking, customer service, project tracking profit/loss, dispatching. Transitioned to Service Titan.

GROUND TRANSPORTATION LOGISTICS COORDINATOR TRANSMEDICS 2024

24/7 command center work environment. Coordinate/schedule/monitor/track organ transplant/devices/specialists/doctors ground transportation often with commercial and private air requirements to ensure on-time delivery and compliance with all health, safety, and transportation regulations. Work effectively with transportation providers, healthcare facilities, and internal teams. Select/vet new transportation providers for one-off transportation needs on short notice. Maintain detailed records of transportation arrangements and real-time updates. Respond promptly to transportation emergencies/last- minute changes to ensuring no service disruption.

DISPATCHER/CUSTOMER SERVICE ADDARIOS SERVICS

FEBRUARY, 2023

Dispatch 30+ plumbers/HVAC/technicians/laborers to various plumbing and HVAC jobs. Understanding changing priorities and severities (water heater vs leaky faucet). Customer service for bookings, billing and customer satisfaction issues, follow up leads, and managed quality program. Arranged for giant credit over $3500 from lead source. DISPATCHER/CUSTOMER SERVICE FIRST LIGHT LIMO

JULY, 2022 – /PRESENT

Book reservations, billing, other office help. Also dispatch 20 vehicles (sedans, buses, specialty vehicles) and 40+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, assisted with marketing and sales campaigns. DISPATCHER/CUSTOMER SERVICE SUPER SERVICE TODAY

NOVEMBER, 2019 – NOVEMBER, 2022

Dispatch plumbers/technicians/laborers to various plumbing and excavation jobs. Understanding changing priorities and severities (water heater vs leaky faucet). Customer service for bookings, billing and customer satisfaction issues, follow up leads, and managed quality program. Solicited over 100 5-star google reviews. PAGE 2

DISPATCHER/CUSTOMER SERVICE AXIS COACH

SEPTEMBER, 2019 – COVID/PRESENT

Book reservations, billing, other office help. Also dispatch 25 vehicles (sedans, buses, specialty vehicles) and 50+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, assisted with marketing and sales campaigns. DISPATCHER CORPORATE COACH AND LIMOUSINE

OCTOBER, 2017 – AUGUST, 2019

Book reservations, billing, other office help. Also dispatch 35 vehicles (sedans, buses, specialty vehicles) and 70+ chauffeurs, arrange for vehicles in remote geographies nationally and internationally, implemented spending, fuel, mileage, job distribution, missing records analysis, chauffeur as needed (usually crisis situations). DISPATCHER MBT WORLDWIDE

SEPTEMBER, 2017 – OCTOBER, 2017

Dispatch buses and limousines, customer service, take reservations, provide quotations. CUSTOMER SERVICE REPRESENTATIVE CONNEXION SYSTEMS

JANUARY, 2017 – SEPTEMBER, 2017

Look up, provide quotations and sell auto parts. Customer service for returns/cancellations, upsell. Phone, email and chat. Number one seller every month. PARTS COUNTERMAN/SERVICE WRITER GREATER LOWELL BUICK GMC APRIL, 2016 – NOVEMBER, 2016

Look up, provide quotations and bill out parts for wholesale and retail customers. Make determinations for aftermarket parts, create purchases orders, stock parts, pick orders. Check customer into service, review repair needs, pricing, set appointments, CSI callbacks, dispatch repair orders to technicians.

PARTS COUNTERMAN MACMULKIN CHEVROLET

APRIL, 2015 – APRIL, 2016

Look up, provide quotations and bill out parts in Chevrolet and Hyundai for wholesale and retail customers. Make determinations for aftermarket parts, create purchases orders, stock parts, pick orders.

DISPATCHER MACMULKIN CHEVROLET

APRIL 2014 – APRIL 2015

Manage drivers and fleet for wholesale parts deliveries, customer shuttles and other dealership needs.

DRIVER MACMULKIN CHEVROLET

MARCH 2012 – APRIL 2014

Deliver auto parts to wholesale customers, drive customer shuttle. Other pickups and deliveries as required

DRIVER/COUNTERMAN ADVANCE AUTOPARTS

2012 – 2014

Deliver auto parts to wholesale customers, assist wholesale and retail customer in person and on phone, general stocking, picking orders, planograms, upsell where possible. CUSTOMER SERVICE REPRESENTATIVE VERIZON

2009 – 2011

Handle inbound calls in call center. Work with customers on billing issues, upsell as well as sell new phone, internet and TV and add on services. Top seller. President’s club award. PAGE 3

STORE MANAGER GRAND WIRELESS

2008 – 2009

Manage store and staff, planograms, inventory, sell Verizon Wireless cell phones, plans, accessories, insurance.

FACTORY REPRESENTATIVE CHAMPION WINDOWS

2008

Sell vinyl replacement windows, doors and siding.

FACTORY REPRESENTATIVE BEST FORD

2005 - 2006

FACTORY REPRESENTATIVE DOWNTOWN LINCOLN-MERCURY

2003 – 2004

EDUCATION RIVIER COLLEGE, NASHUA, NH

MBA – QUALITY MANAGEMENT

DANIEL WEBSTER COLLEGE, NASHUA, NH

BACHELORS COMPUTER SCIENCE

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