Customer Service Representative

SHYEISHA EDWARDS

Wilson, NC ***** (H) 252-***-**** (C) 252-***-**** ********@*****.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skills

Claims analysis

Time Management

Flexible and Adaptable

Dependable and Responsible

Multitasking

Excellent Communication

Critical Thinking

Active Listening

Patient confidentiality

Insurance Coverage Verification

Eligibility Determination

Electronic Medical Records

Work History

Remote Healthcare Customer Service Representative 12/2021 to 05/2024 MCI

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions. Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Remote IT Technical Support Representative 08/2020 to 11/2021 OnBrand24

Streamlined IT processes for increased efficiency and reduced downtime. Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.

Employed remote support tools effectively for efficient troubleshooting of offsite issues. Education

Associate Degree In Nursing Expected in 2025

Winston Salem State University - Winston-Salem, NC

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