Service Representative Customer

VERONICA WHITEHEAD

PROFESSIONAL EXPERIENCE

HOUSTON METHODIST, Houston, TX April 2025 – July 2025

Patient Service Representative (Contracted through Addison Group)

·Facilitated patient check-in and check-out processes, ensuring a smooth and efficient experience.

·Warmly welcomed and assisted walk-in patients, providing excellent customer service.

·Managed all scheduling activities, including appointment bookings and calendar management.

·Conducted thorough insurance verifications to ensure coverage and accuracy.

·Coordinated patient referrals to specialists and other healthcare providers.

·Processed co-payments and managed financial transactions accurately.

·Answered patient phone calls promptly, recording and relaying messages efficiently within the system.

·Managed incoming and outgoing faxes, ensuring timely and accurate communication.

NEXTCARE URGENT CARE, Houston, TX September 2023 – September 2024

Patient Service Representative

Verifying patient identification and registration details.

Booking and managing patient appointments.

Confirming appointments via phone, email, or other methods.

Checking insurance eligibility and coverage.

Contacting insurance companies for authorization of services.

AXIA WOMEN’S HEALTH October 2022 - June 2023

Medical Scheduler- Urology

Scheduled all appointments for procedures and office visits,

Made phones calls to patients for follow-up appointments and upcoming appointments

Helped with front desk triage for all patients.

Helped with office coordination, education and training programs

NEXTCARE URGENT CARE November 2020 – May 2021

Inpatient Pharmacy – Pharmacy Tech (Contract)

Helped count, record and deliver meds to hospital floors

Also assisted pharmacist with inventory of meds on a daily basis

Worked closely with the staff nurses and doctors for clarification to reduce errors

IU METHODIST May 2013 - July 2020

Customer Service Support Specialist (September 2018 - July 2020)

Handled inbound/outbound call flow as well as email

Verified insurance for billing purposes

Scheduled and rescheduled patient appointments

Updated new information in the system

Clinical Support Specialist

Managed the receptionist area and provided CS skills

Patient registration

Helped with documentation

Greeted visitors and responded to telephone inquiries

Performed various standard office procedures daily

Insurance Verification and payment collection

NORTHWEST RADIOLOGY July 2008 - May 2013

Customer Service Support Specialist

Assisted patients with billing and medical needs

Verified insurance and posted payments to patient accounts

Helped patient’s set-up payment plans

Triaged numerous calls throughout the day

Notated on all account calls with accurate details

EDUCATION

IU HEALTH

Pharmacy Tech Training, July 2020 - November 2020

Filled Prescriptions in the Lab

Counted Pills for Verification of Accuracy

Aseptic Training

Trained in IV Rooms and Learned Techniques

KAPLAN COLLEGE

Medical Administration, Minor: Dental Administration, 2007

Related Coursework: Medical Terminology, Law And Ethics, Office Procedures

BEN DAVIS HIGH SCHOOL

High School Diploma, 1984 - 1988

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