It Support Customer Service

Saxi Patel

Savannah, GA

+1-912-***-**** ************@*****.*** http://linkedin.com/in/saxi-patel-9069a2211

PROFESSIONAL SUMMARY

Detail-oriented Computer Science graduate with hands-on experience in networking, IT support, troubleshooting and customer service. Skilled in web development, cloud technologies, leadership, communication and problem solving.

Certifications

Google IT Support (07/2020 - 08/2020) Microsoft Azure (08/2022 - 08/2022)

Data Science with Python (07/2022 - 10/2022) DevOps for Web Development (05/2023 - 05/2023) Learn Everything about AI Bootcamp (04/2023)

EDUCATION

United States International University-Africa Nairobi, Kenya

Bachelors of Science in Applied Computer Technology Sept 2024

PROFESSIONAL EXPERIENCE

United States International University Nairobi, Kenya

IT Support Assistant Jan 2023 -May 2023

Helped faculty and students troubleshoot hardware and software issues.

Installed and configured routers, operating systems, different software and hardware tools such as printers and anti-virus software thereby gaining an hands-on experience.

Reduced downtime by 15% by provided first-level technical support.

Craft Silicon Nairobi, Kenya

Networking Intern Sept 2023 -Nov 2023

Collaborated with the IT support team to help end-users with network-related issues.

Configured and maintained routers, switches, and firewalls, thereby enhancing network efficiency and reliability.

Worked with the infrastructure team to organize network cabling.

Resolved more than 25 network issues weekly, reducing downtime and improving efficiency.

Learned how to test and troubleshoot new network setups from my senior engineers.

Country Inn and Suites Savannah, GA

Front Desk Agent Mar 2024 - Current

Handled check-ins, check-outs, and billing processes while maintaining a clean and organized front desk area, contributing to smooth operations and guest satisfaction.

Achieved a 100% increase in guest satisfaction by delivering exceptional customer service through excellent communication and problem-solving skills.

Scheduled appointments, meetings, and reservations accurately using booking software, ensuring optimal utilization of available resources and timely coordination of activities.

TECHNICAL SKILLS

1.Operating Systems: Knowledge of operating system concepts (e.g., process management, memory management, file systems).

2.Web Development Skills: Skills in HTML, CSS, and JavaScript for front-end development.

3.Networking: Hands-on experience with routers, switches and firewalls.

PROFESSIONAL SKILLS

1.Problem-Solving Skills: Strong analytical skills for identifying and resolving complex technical issues.

2.Collaboration: Experience working in collaborative environments, including teamwork, knowledge sharing, and conflict resolution.

3.Continuous Learning: Commitment to staying updated with the latest technologies, trends, and best practices in the field of computer science.

4.Multilingual: Gujrati, Hindi and Spanish.

PROJECTS

1.Developed a responsive healthcare website using HTML, CSS and JavaScript.

2.Created a simple chatbot using Python that answered basic and advanced questions from users.

3.Participated in many challenges on LeetCode thereby strengthening coding skills and problem-solving skills.

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