Project Management It Infrastructure

SHADAB KHAN

IT Infrastructure management Project Management Clint Support Network Support

CONTACT

Phone- +91-932*******

Address- Jabalpur M.P.

Email - ********@*****.***

LinkedIn-

https://www.linkedin.com/in/shadab-

khan-492b5b141/

TECHNICAL SKILLS

Networking Protocols: TCP/IP, DNS, DHCP,

VPN, VLANS, STP, VTP, BGP, RIP, EIGRP,

OSPF and Port Security.

Hardware: Cisco Firewall, D Link & TP-Link

L3, L2 PoE Manageable Switches.

WiFi: TP- Link Omada Wifi-6 Access Points

Operating Systems: Windows Server,

Windows 11/10/8/7

Monitoring Tools: Wireshark, PRTG

CORE COMPETENCIES

IT Asset Lifecycle Management

Hospitality IT Systems (PMS, POS,

Keycard, Wi-Fi)

Software License Compliance

Vendor & Procurement Management

Budgeting & Cost Optimization

Incident & Change Management

Reporting & Inventory Audits

Guest Technology Support (Wi-Fi, IPTV,

etc.)

HOTEL TECHNICAL TOOLS &

SYSTEMS

PMS: IDS Next Gen 7.0, Wish.Net,

Webprol’FIC

POS: IDS Next Gen 7.0, Touché

Guest Tech: IPTV, Wi-Fi Solutions,

Hafele: Keycard Programing Systems

Office & Reporting: Microsoft, Excel,

Word

EPABX System Management.

WiFi Interface System Management.

SUMMARY

IT Asset Management professional with 8+ years in the Hospitality Sector, overseeing the full lifecycle of IT assets across hotel properties. Proven track record in ensuring technology compliance, minimizing costs, and maximizing uptime of systems critical to hotel operations. Strong expertise in managing IT hardware, POS systems, PMS integration, network infrastructure, and guest-facing technologies. And vendor coordination to support smooth hotel IT operations. PROFESSIONAL EXPERIENCED

Assistant Manager IT “Member of preopening team” October 2017 – Present Hotel Prince Viraj, Unit of Sai Global Jabalpur M.P.

Designed, implemented, and maintained the hotel’s wired and wireless networks, ensuring high availability for guests and staff across multiple floors and buildings.

Managed the hotel’s Internet and LAN/WAN networks, ensuring optimal connectivity for guest services, administrative systems, and back-office operations.

Configured and maintained D-Link & TP-Link L3, L2 PoE switches, Access Point, firewalls, optimizing performance and security.

Deployed and troubleshot Wi-Fi networks for guest rooms, conference rooms, and common areas, ensuring seamless connectivity and minimizing downtime.

Provided technical support for the hotel’s Property Management System (PMS), ensuring seamless integration between network infrastructure and software.

Led a team in regular network maintenance tasks, including system updates, patch management, and proactive performance tuning.

Collaborated with the IT department to provide 24/7 support for network issues, reducing downtime and improving service reliability.

Troubleshoot and maintain network hardware, including routers, switches, firewalls, and access points, ensuring high availability and minimal downtime.

Managed the setup of new network hardware and software, ensuring systems were properly installed and configured to meet business requirements.

Manage inventory of all IT hardware (servers, PMSPOS, Wi-Fi devices, workstations) entire properties.

Ensure software licensing compliance for PMS IDS Next Gen 7.0, POS IDS, and back-office tools.

EDUCATION

MBA - in IT/HR From RDVV University

Jabalpur M.P. 2014

Computer Training - Government Swarna

Jayanti Shahari Rozgar Yojana from L.R.D.C.

Polytechnic College Jabalpur M.P. 2010 -

2012

JCHNE - Jetking Certified Hardware &

Networking Engineer from Jetking Institute

Jabalpur M.P. 2010.

BA- from RDVV University Jabalpur

M.P.2009.

12th - Madhya Pradesh Board.2006.

10th - Madhya Pradesh Board.2004.

CERTIFICATION

NETWORKING ESSENTIALS - From Online

Course Cisco Networking Academy. 2023

JCHNE - From Jetking Certified Hardware

& Networking Engineer. 2010

PERSONAL DETAILS

Name : Shadab Khan

D.O.B : 22. DEC. 1987

Marital Status : Married

Sex : Male

Nationality : Indian

Hobbies : Eager to learn new thinks

Strengths : I am ready to accept new

Challenges

Language : English & Hindi

Address : Flat No: 505, Vidhya

Niketan 14E, Sangharsh Nagar, Chandivali,

Sakinaka Mumbai Maharashtra 400072

Executive IT

May 2016 to September 2017

“Member of preopening team”

Vijan Mahal Hotel Pvt.Ltd, Jabalpur M.P.

Led the implementation and management of PMS Wish.Net, Webprol’FIC, POS Touché and telephony systems, and back-office tools.

Managed a team of 3 IT support staff, providing 24/7 support for 125 rooms and 5 F&B outlets.

Ensured 99.9% network uptime through proactive monitoring and maintenance of LAN/WAN infrastructure.

Oversaw data backup, disaster recovery planning, and cyber security protocols.

Worked closely with the front office, housekeeping, and F&B departments to automate workflows.

Coordinated with third-party vendors for hardware procurement, AMC, and software licensing.

Manage inventory of all IT hardware (servers, PMS, POS, Wi-Fi devices, Keycard management system, IP CCTV and EPABX) entire properties.

Collaborate with the IT team to plan and execute network upgrades, ensuring minimal disruption to users and business operations.

Provide training and support to end-users on network- related issues, ensuring a high level of technical proficiency across the organization.

Monitored network performance, ensuring efficient operations for both hotel operations and guest connectivity DECLARATION

I hereby declare that all the above information furnished by me is true to the best of my knowledge.

Shadab Khan

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