Entry-Level It Support
Resume:
BRIAN MILLER
Sterling Heights MI *****
*********@*****.***
OBJECTIVE
Motivated and detail-oriented individual seeking an entry-level Microsoft 365 Administrator position, offering a foundational understanding of Microsoft 365 services, user management, and basic troubleshooting. Eager to leverage technical aptitude and strong problem-solving skills to contribute meaningfully in a dynamic Il environment. Recognized as a quick learner with a passion for technology and a commitment to delivering efficient and effective support. Prepared to embrace challenges and drive success within the team.
EXPERIENCE
IT Support Technician/Tactical Field Engineer
Visual Edge IT, Troy MI
October 2022 - Current
Perform comprehensive network assessments at client sites to determine optimal placement and integration of new MFPs.
Configure network settings, including static IP addressing, subnet masks, gateways, and DNS, to ensure seamless connectivity within diverse client network architectures.
Integrate MPs with corporate networks, ensuring compatibility with print servers (e.g., Windows Server, macOS Server), Active Directory, and other authentication systems for secure printing and scanning.
Deploy and integrate specialized software, including document management systems, print management solutions, and security software, into the client's environment Field Technician Field Technician
Detroit Public School Community District (DPSCD) Detroit MI December 2021 - October 2022
2
Deploy and configure enterprise-level desktops, laptops, and peripheral devices (printers, scanners, monitors) using standardized imaging and deployment tools (e.g., Microsoft Deployment Toolkit, SCCM, or other corporate imaging solutions).
Perform system setup, including BIOS/UEFI configuration, driver installation, and application deployment to ensure devices are operational and compliant with company policies.
Diagnose and resolve network connectivity issues for endpoints, including Wi-Fi configuration, Ethernet cable testing, and IP address conflicts.
Troubleshoot DNS and DHCP-related problems to ensure seamless network access.
Configure and troubleshoot VPN clients to enable remote access for users.
Enforce corporate security policies by configuring endpoint security software (antivirus, anti- malware, host intrusion detection systems).
Operations Specialist
Stefanini, Southfield MI
March 2017 – October 2021
Served as the primary contact for all technical support inquiries for curia staff, addressing hardware, software, applications, and workflow-related issues through various channels such as support portals, shone, email, chat, and in-person.
Provided personalized technical support to executive-level staff, addressing their unique needs and ensuring high satisfaction levels.
Communicated effectively with executive-level staff, providing clear and concise information and updates on their issues.
Utilized the ticketing system to assign tickets to the appropriate technician or department.
Identified incident trends requiring further analysis and contributed to the creation of problem records for escalated incidents.
CERTIFICATIONS
MS-102: Microsoft 365 Administration
IAM: Identity and Access Management
AWS Cloud Practitioner Essentials
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